Contact Center Team Lead
7 days ago
- Service level targets
- First-call resolution rates
- Average handle time
- Customer satisfaction scores
The successful candidate will be responsible for designing and implementing performance metrics to evaluate the effectiveness of contact center operations and monitoring customer feedback and complaints to identify common issues and implement corrective actions.
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Operations Team Lead
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full timeAbout Us:At Tabby, we are committed to delivering exceptional customer experiences through our contact center operations. We are seeking a talented Operations Team Lead - Contact Center to join our team and contribute to our success.The Role:Lead a team of customer service professionals in delivering outstanding service and satisfactionDevelop and implement...
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Contact Center Team Management
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full timeAbout the Team:We are a dynamic and growing contact center team at Tabby, seeking a talented Contact Center Team Management professional to join our team. As a key member of our leadership team, you will be responsible for driving business growth, improving service quality, and developing high-performing teams.About the Role:Develop and implement strategies...
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Senior Contact Center Leader
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full timeJob Description:Ambitious organizations like Tabby require visionary leaders who can drive customer service operations to new heights. As an Operations Manager, you will spearhead this effort, leveraging your expertise to optimize processes, boost efficiency, and elevate the customer experience.About the Role:Develop and execute customer-centric strategies...
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Contact Center Agent
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full timeResponsibilities:Handle inbound and outbound calls, providing exceptional customer service.Respond to customer inquiries via email and social media in a timely and professional manner.Resolve customer issues and escalate cases when necessary to ensure satisfaction.Maintain accurate records of customer interactions in the company's CRM system.Collaborate with...
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Contact Center Agent
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Maximus KSA | ماكسيموس السعودية Full timeAre you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated Contact Centre Agent to join our team You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.Key Responsibilities:Handle inbound and outbound...
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Call Center Team Leader
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia 2P Perfect Presentation Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from 2P Perfect Presentation.Talent Acquisition Specialist @ 2P Perfect PresentationHuman Resources | Recruitment | Manpower | Headhunting- As a Call Center Team Leader, you will be responsible for supervising and guiding a team of customer service representatives,...
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Delivery Team Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAmazon is committed to providing its customers with fast, reliable, and affordable delivery services. As a key member of our team, you will play a critical role in ensuring that our delivery operations run smoothly and efficiently.About the RoleWe are seeking a highly skilled Team Lead to lead our Delivery center in Mumbai. In this role, you will be...
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Data Center Engineering Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAbout the Team:The AWS Data Center Commissioning Team (ACx) is a dedicated team within the Data Centre Global Services (DCGS) organization. We are focused on ensuring the rapid delivery of quality products while maintaining full transparency, recording metrics of manufacturer/contractor/equipment issues in new builds, upgrade projects, and identifying...
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Call Center Operations Director
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tamkeen Human Resource (THR) Full timeJob Description:Contact Center Operations The Call Center Operations Manager is responsible for overseeing the daily operations of the contact center, ensuring effective planning, management, and execution of customer service activities. This role includes managing contact center staff, optimizing processes, handling customer complaints, and implementing...
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Operations Supervisor
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob OverviewWe're seeking experienced professionals to join our team as Operations Supervisors, supporting the Area Manager and contributing to the efficiency of delivery processes within our Fulfillment Center.The successful candidate will have opportunities to continuously improve processes, ensuring customer orders are delivered quickly, accurately, and...
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Fulfillment Center Lead
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAbout the PositionWe are looking for a results-driven Area Manager to join our Fulfillment Center team. As an Area Manager, you will be responsible for leading a team to achieve operational excellence, reviewing work forecasts, determining productivity requirements, and driving process improvement initiatives.Responsibilities:Review work forecasts to...
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Riyadh, Ar Riyāḑ, Saudi Arabia Solsystems Full timeResidence Permit: Candidate with existing Saudi iqama will be preferred.SOL Gulf: Company ProfileSOL helps businesses modernize technology, optimize processes, and accelerate success so our clients stay ahead in a hyper changing world. We are an ambitious team of technology experts with a vision to deliver world class implementation of digital...
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Logistics Operations Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Team Players Full timeJob DescriptionWe are seeking an experienced Logistics Professional to oversee daily logistics operations. The ideal candidate will be responsible for ensuring smooth supply chain processes, enhancing operational efficiency, and leading teams to meet business objectives.Key Responsibilities:Oversee daily logistics and supply chain operations, including...
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Operations Team Leader
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full timeOperations Team Leader - Contact Center - Saudi National/RiyadaTabby Riyadh, Saudi Arabia Apply now Posted 19 hours ago Permanent CompetitiveOperations Team Leader - Contact Center - Saudi National/RiyadaDepartment: Customer Support OpsEmployment Type: Full TimeLocation: KSACompensation: ر.س9,000 / monthDescriptionWe are looking for a driven, analytical,...
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Data Center Operations Specialist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob DescriptionAmbitious individuals with strong technical and leadership skills are sought after to join the Facility Operations Center team in Amazon Data Services India Private Limited (ADSIPL). The successful candidate will be responsible for 24X7 monitoring of the data center's physical infrastructure and serving as a facilitator for daily operational...
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SOC Team Lead
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time**SOC Team Lead****Job Purpose**is responsible for overseeing the daily operations and management of the Security Operations Center (SOC), ensuring the team effectively detects, responds to, and mitigates security incidents. The primary purpose of this role is to lead, coordinate, and mentor the SOC team, ensuring that security operations are running...
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UI/UX Design Team Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Synechron Full timeWe are seeking a UI/UX Design Team Lead to join our team at Synechron. As a UI/UX Design Team Lead, you will be responsible for leading the UI/UX design team to deliver high-quality designs that meet industry standards for quality and performance.About the RoleAs a UI/UX Design Team Lead, you will be responsible for designing user-centered experiences for...
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Technical Training Center Job Opening
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Jeddah Technical Training Center Full timeAbout Jeddah Technical Training CenterWe are a leading provider of technical training and construction services in the Middle East. Our team is dedicated to delivering high-quality projects that meet the needs of our clients.Our mission is to provide exceptional service, safety, and value to our clients, partners, and employees.Job Benefits:On-the-job...
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Technical Training Center Scaffold Hand
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Jeddah Technical Training Center Full timeOverviewJeddah Technical Training Center is a leading construction company in Saudi Arabia, committed to excellence and quality in all its projects.Job Summary:We are seeking a skilled Scaffolding Labor to join our team. The successful candidate will be responsible for ensuring the safe erection and dismantling of scaffolding structures, maintaining a clean...
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Data Center Fiber Optic Technician Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAbout AWSAWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.As a Data Center Fiber Optic Technician Lead, you will play a...