Contact Center Team Lead

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tamkeen Human Resource (THR) Full time
Key Performance Indicators (KPIs):
  • Service level targets
  • First-call resolution rates
  • Average handle time
  • Customer satisfaction scores

The successful candidate will be responsible for designing and implementing performance metrics to evaluate the effectiveness of contact center operations and monitoring customer feedback and complaints to identify common issues and implement corrective actions.



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