Cloud Pak Support Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
Technical Team Lead - Integration Services

We are seeking an experienced Technical Team Lead to join our team. The ideal candidate will be responsible for leading our L2 production support team for integration services, focusing on troubleshooting and resolving complex issues related to CP4I, OpenShift, and API Management platforms.

The successful candidate will have hands-on experience with cloud integration services, hybrid cloud architectures, and containerization technologies such as Docker, Kubernetes, or OpenShift. They will also be responsible for daily health checks, proactively identifying issues, and leading a technical team responsible for production support in integration services.

Responsibilities and Qualifications
  • Lead a technical team providing L2 production support for integration services.
  • Proven experience in a leadership or supervisory role, preferably in a production support environment.
  • Hands-on experience in troubleshooting complex integration issues, analyzing logs, and diagnosing root causes.
Education and Certifications

A Bachelor's degree in Computer Science, Information Technology, or a related field is required. A Master's degree may be preferred but not always required.

Relevant certifications such as IBM Certified Solution Advisor - Cloud Pak for Integration V2021 or equivalent certifications from other vendors may be beneficial.



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