Sales Support Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Zamil Air Conditioners Full time
Job Overview

Zamil Air Conditioners is seeking a highly organized and detail-oriented Sales Coordinator to join our team. As a Sales Coordinator, you will play a vital role in supporting the sales team with administrative tasks, customer inquiries, and order management.

The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office Suite, and have experience with CRM software and ERP systems.

Key Responsibilities
  • Assist the sales team with preparing sales presentations, managing customer inquiries, and processing orders.
  • Ensure accurate entry and maintenance of sales data in the company's CRM or other software systems.
Order Management
  1. Coordinate and track customer orders from entry to delivery, ensuring timely and efficient processing.
  2. Communicate with logistics and warehouse teams to confirm stock availability and shipping schedules.
Customer Relationship Management
  • Serve as a primary point of contact for customers to address inquiries, handle complaints, and follow up on sales matters.
  • Build strong relationships with customers to ensure a high level of satisfaction and loyalty.
  • Prepare and distribute daily, weekly, and monthly sales reports to management and relevant teams.
  • Assist in compiling data and insights for sales forecasts, targets, and performance metrics.
Cross-Team Coordination
  • Collaborate with marketing, finance, and logistics teams to ensure seamless sales operations and delivery.
  • Support the sales team with coordination tasks, including event planning, promotions, and product launches.
Documentation and Compliance
  • Ensure all sales documents are properly filed, tracked, and accessible to the sales team and management.
  • Maintain and update customer records, contracts, and sales agreements according to company standards.
  • Participate in the development of sales strategies and initiatives to drive business growth.
  • Assist in managing promotional campaigns and special projects as directed by the sales manager.
Qualifications and Skills
  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
  • 2-3 years of experience in sales coordination, customer service, or a related role.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with CRM software (e.g., Salesforce) and ERP systems (e.g., SAP) is an advantage.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with the ability to manage multiple tasks and deadlines efficiently.
  • Ability to work well in a team environment, supporting sales representatives and other departments.

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