Marketplace Operations Manager

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full time

The Marketplace Operations Manager is a key role at SSC Egypt responsible for overseeing the day-to-day operations of our online marketplace, ensuring a seamless shopping experience for customers while driving operational efficiency. This role requires collaboration with various departments to develop strategies that optimize performance and drive growth.

Key Responsibilities:
  • Oversee order processing activities, ensuring timely delivery and customer satisfaction.
  • Ensure effective communication with warehouse teams for smooth order receipt and fulfillment.
  • Manage internal invoicing processes, ensuring accurate and efficient handoff of orders to the Warehouse team.
  • Coordinate shipping and delivery logistics, selecting suitable transportation providers to ensure on-time delivery.
  • Monitor return handling processes, passing claims to account managers as needed.
  • Track performance metrics and order fulfillments to inform data-driven decision-making.
Qualifications:
  • A bachelor's degree in business, operations management, or a related field.
  • At least 3 years of experience in e-commerce operations management or supply chain management.
  • Strong analytical skills with proficiency in data analysis and interpretation.
  • Familiarity with major online marketplace platforms (e.g., Amazon, eBay) is essential.
  • Excellent communication and interpersonal skills are required to work effectively with cross-functional teams.
  • Candidates should possess leadership skills, focusing on team development and performance management.
  • Proficiency in inventory management software and analytical tools is necessary.
  • A background in retail industry operations is preferred.


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