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Support Operations Specialist

2 weeks ago

Makkah, Makkah Province, Saudi Arabia Hostinger Full time

We are looking for a talented Support Operations Specialist to join our team at Hostinger. As a key member of our support team, you'll be responsible for delivering top-notch customer support, troubleshooting technical issues, and simplifying complex problems into actionable steps for our customers.

Job Responsibilities:
  • Provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets that exceed customer expectations
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow

**Key Areas of Focus:**

  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience
  • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively
  • Proactively identify and implement improvements to your work, team, and department

**Ideal Candidate:**

  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)