Digital Solutions Expert

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Anchanto Full time

About the Role:

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  • As a Senior Solutions Consultant, you will be responsible for advising and onboarding customers on Anchanto's SaaS products.
  • You will work closely with the sales team to offer consultancy support, implement, and train new customers in Saudi Arabia.
  • Your goal will be to have many happily onboarded valued customers.
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Key Responsibilities:

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  • Pre-Sales:
    • Demonstrate expertise in Anchanto solutions to clients and identify ways to add value.
    • Ensure financial impact can be identified to both sales and clients through commercial and contractual awareness.
    • Organize and attend process design workshops to ensure Anchanto systems fit with clients' current procedures and systems.
    • Work with clients to obtain agreement for proposed solutions and initial project deliverables.
    • Maintain product expertise of all solutions and use it to help support and R&D teams solve challenging issues.
    • Lead RFP/RFQ/RFI processes.
  • Implementation:
    • Manage onboarding, training, and implementation of Anchanto's software products for various customers onsite or remotely.
    • Gain deep understanding of customers' needs and processes through customer visits, demos, and meetings.
    • Align client expectations with capabilities of our products.
    • Prepare and improve implementation documents and training materials.
    • Configure software and import data if required as part of the implementation process.
    • Handhold customers until they are comfortable with our software.
    • Coodinate and resolve any tech or integration specific issues observed.
    • Analyze and respond to issues or queries raised by the customer during the nursery phase.
    • Support smooth transition of customer from nursery to run phase.


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