Guest Services Representative
7 days ago
About Us
Raffles Hotels & Resorts is a renowned hospitality brand that values exceptional guest experiences and service quality.
We are seeking a Guest Services Representative to join our team, who will be responsible for delivering outstanding guest experiences while ensuring seamless execution of all operational procedures.
Responsibilities:
- Delivering exceptional guest experiences by consistently offering professional, friendly, and warm service.
- Maintaining full knowledge of the Menu, Beverage lists in your outlet, and all other special promotions taking place in the hotel.
- Ensuring adherence to Fairmont's Code of Ethics and following all safety and sanitation policies when handling food and beverage.
Requirements:
- A minimum of 1 year experience in F&B Operations in a luxury property is preferred.
- Strong problem-solving and interpersonal skills are necessary.
- Proficiency in the English language (verbal & written) is required, and international experience is an asset.
- You must be able to handle a multitude of tasks in an intense, ever-changing environment.
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