Hotel Operations Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Bogor Golf Resort & Convention Center Full time

Company Overview

We welcome you to Novotel Bogor Golf Resort & Convention Center, a premier destination for hospitality and leisure. As a Front Office Supervisor, you will play a vital role in ensuring the smooth operation of our hotel.

Job Description
  • As a key member of our team, you will be responsible for supervising the front desk staff, assisting with check-in and check-out procedures, and ensuring that all guests receive exceptional service.
  • You will work closely with the Front Office Manager to maintain high standards of guest satisfaction, ensure accurate and efficient check-in/check-out processes, and handle any guest complaints or issues in a professional and courteous manner.

Key Responsibilities:

  1. To supervise and train front desk staff to ensure they provide excellent service to guests.
  2. To manage the front desk area, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
  3. To communicate effectively with other departments to ensure seamless service delivery.

Requirements:

  • Proficient in English (verbal & written).
  • Must be a Saudi National.
  • Knowledge of Front Office Systems.
  • Minimum of two years previous Front Office experience.
  • Highly organized, career and result-oriented with the ability to be flexible with hours, days off, assignments, and additional duties.


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