Global Concierge Professional

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia BLACKLANE Full time

As a Customer Care Concierge at BLACKLANE, you will be responsible for delivering exceptional customer service by embodying our company's core values in every interaction with our guests and chauffeurs worldwide.

The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.

Key Skills:
  • You have strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms.
  • You have previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
  • You excel in problem-solving and remain calm under pressure while resolving customer issues.
  • You are a natural relationship builder who can deescalate difficult situations and build trust with customers.
  • You are highly organized, with strong multitasking abilities and attention to detail.
About Our Culture:
  • We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees.
  • We encourage our employees to become part of the crew through regular team socials and other community outreach initiatives.
  • We believe in giving back to the community through various volunteering initiatives.


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