Customer Lifecycle Strategist

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia MBC group Full time
About the Role

MBC Group is seeking a highly skilled Customer Lifecycle Strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to optimize the customer journey, enhance customer retention, and drive customer satisfaction and loyalty.

Key Responsibilities

Customer Journey Mapping and Analysis

  • Map the end-to-end customer journey to identify key touchpoints and opportunities for improvement.
  • Analyze customer data and feedback to understand customer behavior and preferences.

Strategy Development and Implementation

  • Develop and implement strategies to optimize each stage of the customer lifecycle, from acquisition to retention and advocacy.
  • Collaborate with marketing, sales, and customer success teams to ensure alignment and execution of lifecycle strategies.

Customer Engagement and Retention

  • Design and execute customer engagement programs, including onboarding, education, and loyalty initiatives.
  • Monitor and analyze customer retention metrics to identify trends and areas for improvement.
  • Develop and implement strategies to reduce churn and increase customer lifetime value.

Customer Feedback and Improvement

  • Collect and analyze customer feedback through surveys, qualitative and quantitative research, and other channels.
  • Identify areas for product or service improvement based on customer insights.
  • Work with product development and other relevant teams to implement changes that enhance the customer experience.

Performance Tracking and Reporting

  • Develop and maintain dashboards and reports to track key customer lifecycle metrics.
  • Present findings and recommendations to senior management and other stakeholders.
  • Continuously refine lifecycle strategies based on performance data and evolving customer needs.

Requirements

  • Bachelor's degree or higher in Marketing, Business Administration, or a related field.
  • Proven experience in customer lifecycle management, customer success, or a related role.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Experience with CRM systems and customer lifecycle management tools.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.
  • Ability to work collaboratively across departments and with external partners.
  • Experience in Gaming/Play and Win Products.
  • Proficiency in data analysis and visualization tools (e.g., Excel, Tableau).
  • Knowledge of customer experience, best practices and methodologies.

  • Product Strategist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MBC group Full time

    About the RoleWe are seeking a highly skilled Product Strategist to join our team at MBC Group. As a Product Strategist, you will play a key role in enhancing customer experience and driving business growth.Key ResponsibilitiesSubscriber ManagementDefine and prioritize subscriber management features, translating business requirements into actionable use...

  • Customer Success Strategist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Strategist to join our team at CNTXT. As a key member of our customer-facing team, you will be responsible for driving client success with Google Cloud solutions.Key ResponsibilitiesDevelop and Execute Success Plans: Partner with assigned customers to understand their unique...

  • Customer Success Strategist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Leantech. As a key member of our organization, you will play a crucial role in guiding our customers through their digital journey with us.Key Responsibilities:Develop and execute customer success strategies to drive adoption and utilization of our products.Build...

  • Product Strategist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Splonline Full time

    About the RoleWe are seeking a highly skilled Product Strategist to join our team at Splonline. As a Product Strategist, you will be responsible for developing and executing product pricing and positioning strategies that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and implement product pricing and positioning strategies that...

  • Digital Transformation Strategist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia stc Full time

    Job PurposeThe Digital Transformation Strategist is responsible for driving the design and execution of customer journey digital transformation initiatives. They work closely with various stakeholders, manage end-to-end digital transformation projects, and monitor performance against key performance indicators (KPIs). The Strategist will perform their duties...

  • Marketing Growth Strategist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ScaleJet Full time

    About the role**Marketing Growth Strategist**We are seeking a highly skilled Marketing Growth Strategist to join our team at ScaleJet. As a key member of our marketing department, you will be responsible for developing and implementing strategic initiatives to drive growth and expansion in the e-commerce space.**Key Responsibilities:**Develop and execute...

  • Product Lifecycle Management Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Eram Talent Full time

    About Eram TalentEram Talent is a leading provider of innovative solutions for businesses seeking to optimize their product development and management processes. We are committed to delivering exceptional results and exceeding our clients' expectations.Job SummaryWe are seeking a highly skilled Product Lifecycle Management Specialist to join our team. As a...

  • Product Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MBC group Full time

    About the RoleWe are seeking a highly skilled Product Strategist to join our team at MBC Group. As a Product Strategist, you will play a key role in enhancing customer experience and driving business growth.Key ResponsibilitiesSubscriber ManagementDefine and prioritize subscriber management features, translating business requirements into actionable use...

  • Customer Experience Senior Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Housing Company (NHC) Full time

    Job Title: Senior Customer Experience StrategistAbout the Role:We are seeking a highly skilled Senior Customer Experience Strategist to join our team at National Housing Company (NHC). As a key member of our organization, you will be responsible for developing and implementing engagement strategies to deliver a customer experience that promotes loyalty and...

  • Business Growth Strategist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tamkeen Technologies Full time

    About Tamkeen TechnologiesTamkeen Technologies is a leading provider of innovative solutions, and we are seeking a highly skilled Business Growth Strategist to join our team. As a key member of our product development team, you will play a critical role in driving the growth of our products portfolio.Key ResponsibilitiesMarket AnalysisAnalyze market trends...

  • Enterprise Sales Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Gartner Full time

    About the RoleWe are seeking a highly skilled Enterprise Sales Strategist to join our team at Gartner. As a key member of our sales organization, you will be responsible for developing and implementing effective sales strategies that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute sales strategies that align with...

  • International Product Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Splonline Full time

    About the RoleWe are seeking a highly skilled and experienced Product Management Leader to join our team at Splonline. As an International Product Strategist, you will play a key role in driving the growth and success of our products.Key ResponsibilitiesDevelop and execute product strategies to drive business growth and expansion.Lead cross-functional teams...

  • Senior Product Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About Delivery Hero SEDelivery Hero SE is a leading local delivery platform operating in 70+ countries worldwide. We are a fast-paced and agile organization that values customer satisfaction, partner loyalty, and rider wellbeing.Job SummaryWe are seeking a highly talented Senior Product Strategist to join our team in Riyadh, KSA. As a key member of our...

  • B2B Sales Strategist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AREEB Full time

    We are seeking an experienced B2B Sales Strategist to join our client on a project-based contract basis.Job SummaryIn this highly consultative role, you will be responsible for driving new business opportunities and providing strategic advisory services to large corporate clients.Key ResponsibilitiesIdentify and qualify new sales opportunities through...

  • HubSpot Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Disruptors Full time

    Job DescriptionTalent Disruptors is seeking a highly skilled HubSpot Strategist to play a pivotal role in transforming our marketing, sales, and customer service operations. As the orchestrator of our HubSpot environment, you will wield the platform's extensive toolkit to enhance processes, elevate customer interactions, and propel business expansion.Key...

  • Senior Media Strategist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia WPP Full time

    About the RoleWe are seeking a seasoned and strategic-minded Senior Media Strategist to join our dynamic team at WPP. This role will be responsible for developing, executing, and optimizing comprehensive media strategies that align with our business objectives.Key Responsibilities:Media Strategy Development: Develop and implement innovative media strategies...

  • Customer Experience Strategist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rewaa Full time

    Rewaa is revolutionizing retail with its cutting-edge SaaS platform, empowering retailers to move and grow faster. Our innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting are delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious...

  • Customer Success Strategist

    22 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at BMC Software. As a key member of our customer-facing team, you will be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, and risk identification and mitigation.Key ResponsibilitiesDevelop and...

  • HubSpot Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Disruptors Full time

    Job DescriptionTalent Disruptors is seeking a highly skilled HubSpot Strategist to play a pivotal role in transforming our marketing, sales, and customer service operations. As the orchestrator of our HubSpot environment, you will wield the platform's extensive toolkit to enhance processes, elevate customer interactions, and propel business expansion.Key...

  • Brand Strategist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia UBRAND | يوبراند Full time

    About the PositionWe are seeking a highly skilled Brand Strategist to join our team at UBRAND | يوبراند. As a key member of our marketing department, you will be responsible for developing and executing comprehensive brand strategies that drive growth and enhance brand identity.Key Responsibilities:Brand Strategy Development:Develop and implement...