Lead Consultant for Enterprise Service Management
23 hours ago
About Our Team
We're a team of passionate professionals dedicated to delivering exceptional customer experiences through our innovative technology. We're looking for a Lead Consultant to join our Enterprise Service Management team and contribute to the successful delivery of our Customer Service Management (CSM) solutions.
In this role, you'll be responsible for leading technical aspects of project delivery and solution development, ensuring seamless integration with our SaaS platform.
Responsibilities:
- Subject Matter Expert on the delivery of CSM platform.
- Lead all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration, and Development of required client specific reporting.
- Interface with ServiceNow technical teams to ensure successful setup of the SaaS platform.
- Be a lead member of the overall implementation project team and Subject Matter Expert on CSM best practices.
Requirements:
- Proven experience as a key technical resource leading the development of solutions in client environments.
- Experience of WebServices, API's, Database-level integrations/ETL.
- Strong communication skills (both written and verbal).
- Demonstrated ability to influence and consult around all key technical decisions during project delivery.
What We Offer:
- A chance to work with a global leader in the industry.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
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