Front Desk Ambassador

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time
Royal Service Agent

At Sofitel Mumbai BKC, we are committed to delivering exceptional service to our guests. As a Royal Service Agent, you will play a vital role in ensuring that our guests receive the highest level of service and satisfaction.

About the Role

This is an exciting opportunity for individuals who are passionate about delivering outstanding customer service and have excellent communication skills. As a Royal Service Agent, you will be responsible for handling all aspects of telecommunications services, including incoming and outgoing calls, wake-up calls, and international calls.

Main Responsibilities
  • Provide exceptional customer service to our guests
  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Sofitel Standards
  • Aware of local telephone listings and frequently dialed numbers
Key Qualifications
  • SAUDI National
  • Written and verbal communication skills in English
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team


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