Guest Services Representative

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time
About Us

Mandarin Oriental Hotel Group Limited is a world-renowned hospitality brand that seeks a dedicated Reservations Agent to join our team.

Job Responsibilities
  • Reservation Management:
    • Process and confirm guest reservations made by clients for Rooms, F&B, and Spa services.
    • Verify availability of room types and rates, explaining guarantee, special rate, and cancellation policies to callers.
    • Accommodate and document special requests.
  • Customer Service:
    • Provide warm and sincere greetings to all callers.
    • Answer questions about property facilities/services and room accommodations, following sales techniques to maximize revenue.
    • Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
  • Administrative Duties:
    • Maintain complete knowledge of hotel features/services, hours of operations, restaurant concepts, room types, and amenities.
    • Remain up-to-date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, and hotel facilities.
    • Show complete product knowledge, understand rate structure, and apply rate management.
  • Sustainable Initiatives:
    • This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
    • Knowledge of waste sorting and recycling procedures is essential.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

    Job DescriptionThe Guest Services Representative will answer, record, log, and process all guest calls, requests, questions, or concerns. They will operate the telephone switchboard station and provide exceptional customer service to our guests.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Saudi Petroleum Services Polytechnic is seeking a skilled Front Desk Associate to join our team.As a key member of our front office team, you will play a vital role in delivering exceptional guest experiences.Key Responsibilities:Welcome guests warmly and ensure a smooth check-in process.Manage reservations and wait-lists to minimize wait times and enhance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

    We are seeking a dedicated, professional, and personable Customer Service Representative to join our team at Crowne Plaza Riyadh RDC Hotel & Convention Center. The ideal candidate will support the concierge team in delivering exceptional guest service, ensuring that each guest experiences the highest standard of hospitality.Job Description:Assist guests with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job Title: Customer Service RepresentativeEZOrder, a leading B2B office supply company in Riyadh, is seeking a highly skilled Customer Service Representative to handle sales orders and provide exceptional client support.Key Responsibilities:Efficiently process sales orders received via email by inputting them into our system.Maintain accurate records of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Join our team as a Guest Services Representative and make a positive impact on our guests' experiences.Maintain a clean and welcoming reception area, providing an excellent first impression of our organization.Key Responsibilities:Welcome and seat guests in a timely and courteous manner.Manage reservations and wait-lists to optimize guest satisfaction and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    About UsSix Flags Qiddiya City is a premier entertainment destination that offers an array of thrilling rides, spectacular shows, and delicious dining options. Our goal is to create an unforgettable experience for our guests, and we are seeking a talented Guest Service Specialist to help us achieve this vision.Job SummaryAs a Guest Service Specialist, you...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full time

    Key ResponsibilitiesTeam Supervision: Lead and mentor the Guest Relations team to maintain high standards of service.Guest Interaction: Greet guests upon arrival, provide warm welcomes, and assist with inquiries, reservations, and special requests.Service Coordination: Collaborate with other departments to fulfill guest requests and ensure seamless...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full time

    About the RoleWe are seeking a highly skilled Guest Services Manager to join our team at Kimpton. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.Key ResponsibilitiesTeam Leadership: Oversee the daily operations of the concierge team, ensuring high standards...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

    About the Role:The Concierge Experience Manager at Sofitel is a key position that requires a unique blend of leadership skills, operational expertise, and a genuine passion for delivering exceptional service. This individual will be responsible for creating unforgettable experiences for our discerning guests, fostering a culture of excellence, teamwork, and...

  • Guest Service Agent

    7 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia (New Hotel Villas Company) Full time

    Key ResponsibilitiesGreet guests in a warm and professional manner upon arrival, ensuring a smooth check-in process.Handle guest check-ins and check-outs efficiently, ensuring all required information is accurately recorded.Respond to guest inquiries and provide information about the resort's amenities, services, and nearby attractions.Address guest...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

    We invite applications from motivated and results-driven individuals for the position of Host and Event Representative at Rawaj HCM Jobs. In this exciting role, you will be responsible for creating memorable experiences for our guests, building strong relationships with customers, and driving sales growth.Key Responsibilities:Greet customers warmly and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CORE Life Full time

    We're seeking a highly skilled and charismatic individual to join our team as a Guest Services Manager. In this role, you'll be responsible for delivering exceptional guest experiences, managing day-to-day operations, and driving business growth.About the Job:You'll oversee the entire guest services process, ensuring seamless communication between members,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    Frontline Hospitality RepresentativeAt Six Flags Qiddiya City, we are committed to delivering exceptional guest experiences that exceed expectations. As a Frontline Hospitality Representative, you will play a vital role in ensuring that our guests have an enjoyable and memorable experience at our park. Your primary responsibility will be to provide...


  • Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full time

    Stella Stays Inc. is seeking a skilled Guest Services Coordinator to join our team in Riyadh.The successful candidate will have a strong focus on delivering exceptional guest experiences, with a proven track record in hospitality management.You will be responsible for managing front desk operations, supervising maintenance teams, and coordinating repairs.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking a Customer Service Representative to support our Riyadh operation.Key Responsibilities:Respond to customer inquiries and requests via our website.Process orders and provide timely updates on their status.Resolve customer complaints in a professional and courteous manner.Collaborate with the back-office team to ensure efficient issue...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    The Guest Service Specialist at Six Flags Qiddiya City is a vital role in ensuring the cleanliness and hygiene standards of our park. As an Ambassador I - Cleaner, you will be responsible for maintaining the cleanliness and organization of guest areas, restrooms, pathways, and dining areas.Key ResponsibilitiesPerform routine cleaning and maintenance tasks to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotel Full time

    About the RoleIn this critical front desk position, you will play a vital role in providing an exceptional guest experience at Four Seasons Hotel. As a Front Desk Receptionist, you will be responsible for greeting and registering guests, handling guest requests, and resolving any issues that may arise during their stay.You will work closely with other...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time

    **Job Description:** We are seeking a highly motivated and organized individual to join our team as a Spa Guest Services Coordinator. This role is responsible for ensuring that all guests receive exceptional service throughout their spa experience. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full time

    We're seeking a highly motivated Guest Service Agent to join our Front Office team at Rotana Hotels.Key Responsibilities:Deliver exceptional customer service, creating memorable experiences for our guests.Provide warm welcomes and check-ins, following established standards.Sell rooms to walk-in guests and address any facilities issues.Manage cash inventory,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

    About UsSofitel Riyadh Hotel & Convention Center is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. We believe in creating an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. As a Heartist, you will join a caring environment and a team where you can...