Helpdesk Operations Manager

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Wataniaind Full time
Job Description

We are seeking a Digital Infrastructure Administrator to manage and maintain our IT infrastructure, ensuring seamless support to our stakeholders.

Main Responsibilities
  1. Analyze trends in the ITSM and generate statistical reports and dashboards to inform decision-making.
  2. Collaborate with the SCM sector to coordinate IT contracts and procurements, ensuring alignment with business objectives.
  3. Develop, execute, and follow IT support policies and standards to ensure optimal service delivery.
  4. Support routine issues and provide first-level support to end-users, adhering to standard help desk procedures.
Requirements & Qualification

A minimum of 2 years of experience as an IT Coordinator or in a similar field is required.

Diploma in Computer Science or a related field is preferred.

Candidates must hold a Professional Certificate in Information Technology, specifically ITIL v3 certification.



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