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Customer Support Specialist

2 weeks ago

Makkah, Makkah Province, Saudi Arabia FedEx Full time

FedEx is committed to delivering exceptional service to our customers. We are seeking a highly skilled Customer Care Representative-Associate to join our team. In this role, you will be responsible for completing defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.

Key Responsibilities:

  1. Identify anomalies as they arise and use judgment based on rules and procedures to resolve.
  2. Elevate complex issues to senior team members as needed.
  3. Develop strong interpersonal skills to effectively communicate with colleagues and customers.

Required Skills:

  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a team environment
  • Proficiency in Microsoft Office and PC skills

We offer a competitive benefits package, including opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.