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Data Center Operations Professional

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

Company Overview

ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to find smarter, faster, and better ways to work. Founded in 2004 by visionary engineer Fred Luddy, the company has grown to serve over 8,100 customers, including 85% of the Fortune 500.

The Data Center Operations Team plays a critical role in managing the planning, hardware installation, and ongoing maintenance of ServiceNow's data center. This team oversees systems performance, equipment monitoring, and vendor relationships, ensuring that processes are well-documented, sustainable, and scalable.

Key Responsibilities:

  • Availability for 24/7 support as needed, with willingness to work during off-hours for scheduled maintenance, emergencies, and on-call situations.
  • Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs).
  • Hands-on experience in hardware break-fix with servers and network appliances.
  • Perform root cause analysis of equipment failures.
  • Ensure all safety procedures are adhered to while performing work.
  • Fully comply with all physical security procedures and policies.
  • Perform regular audits as required.
  • Extensive experience in installing, monitoring, and maintaining data center IT equipment.
  • Experience in managing vendors in a data centre environment.
  • Coordinating with the onsite delivery and shipping of all equipment.
  • Willingness to work and travel to Neom / Dammam.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or a related IT field, along with relevant certifications and/or equivalent professional experience.
  • 3+ years of experience in data centre operations and/or facility operations with a record of increasing role responsibility.
  • Responsible for the installation of pre-integrated racks, individual servers, and network appliances, including stacking, wiring, and cable management.
  • Working knowledge of networking/server architecture and hardware.
  • Strong focus on process orientation and experience in developing processes.
  • Strong analytical skills with the ability to multi-task several issues.
  • Open to travel domestically and internationally.
  • Proven ability to function independently in ambiguous situations with a record of success.
  • Excellent communication, customer focus, problem-solving, conflict management, time management, and interpersonal skills required.
  • Dedicated to ongoing professional development, skill enhancement, and fulfilling all necessary on-the-job training requirements.