Product and Technology Strategy Advisor

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia Sabre Full time

Sabre is a leading technology company that powers the global travel industry. By leveraging next-generation technology, we create innovative solutions that address the biggest opportunities and solve the most complex challenges in travel.

As a key player in the travel ecosystem, we shape the future by offering cutting-edge advancements that pave the way for a more connected and seamless experience. We power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Our mission is to connect people with moments that matter.

**Job Summary:**

We are seeking a Product and Technology Strategy Advisor to join our Products and Technology Consulting team. This is a high-impact opportunity that consults our agency customers on product upgrades, implementation, and technology integrations, developing and driving the strategic direction for one of the leading global travel technology companies.

Key Responsibilities:

  • Seek and obtain information about Customers' technology project portfolio and priorities, including regular engagements on workflow optimization, automation needs, revenue diversification, and more.
  • Proactively introduce Sabre products and solutions, including Sabre APIs, to optimize workflow, drive efficiency, and increase stickiness.
  • Prepare and conduct regular customer reviews to ensure alignment with business objectives.
  • Promote awareness and encourage adoption of new released functionalities and related benefits to customers' business.
  • Review product adoption and opportunities to optimize usage, ensuring maximum value is derived from Sabre solutions.
  • Manage customer perception by focusing on customer success and benefits of adopting Sabre technology.
  • Manage customer-driven and Sabre-led initiatives by supporting product demos, evaluation, testing, configuration, rollout, and adoption.
  • Proactively consult with customers on best practices for Sabre solutions, driving differentiated value and optimal performance.
  • Advocate for customers regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products.
  • Partner internally with sales and product teams to propose changes in solutions that result in increased efficiency or adoption by customers.
  • Showcase Sabre products and APIs that best align with customer needs by leading technical presentations, product demonstrations, and workshops.
  • Work closely with customer development teams to help them integrate Sabre's products into their technology stack.
  • Provide project management guidance and oversight of key technical engagements to ensure successful implementations.

Requirements and Qualifications:

  • Minimum 4 years of relevant work experience.
  • Bachelor's degree.
  • Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design, and re-engineering.
  • Deep understanding of the travel industry and ecosystem.
  • Proficient knowledge and hands-on experience with Sabre products.
  • Strong consultative or collaborative leadership among customers and internal stakeholders to achieve business and technical objectives.
  • Excellent customer service and communication skills.
  • Familiarity with mid/back office tools and corporate/leisure online booking tools.
  • Ability to analyze and troubleshoot.
  • Attention to detail and ability to multi-task to support multiple customers.
  • Experience in an Online Travel Agency or any eCommerce business environment.
  • Experience with Sabre APIs using tools such as Soap or Postman.
  • Competency in training technical teams on functional and business processes.
  • Knowledge of NDC.

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