Airport Systems Support Professional

2 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia TechSA Full time

TechSA is seeking a highly skilled Help Desk Support Specialist to join our team. As a member of our Centralized Help Desk Team, you will play a critical role in handling technical complaints and service requests from airport stakeholders.

About the Role:

You will be responsible for ensuring smooth operations by receiving, categorizing, and dispatching complaints while monitoring resolutions and keeping requesters updated.

Responsibilities:

  1. Respond to complaints from airport stakeholders via multiple channels.
  2. Categorize complaints based on priority (electrical, mechanical, civil, IT).
  3. Coordinate with maintenance teams to resolve issues efficiently.
  4. Monitor ticket progress and provide regular updates to customers.
  5. Ensure timely issue resolution and maintain high levels of customer satisfaction.

Requirements:

  • Fluent in Arabic and English languages.
  • Background in technical support or help desk operations (airport systems experience preferred).
  • Excellent communication and problem-solving skills.
  • Understanding of airport maintenance and facility management terminology.
  • Able to work in a fast-paced environment.
  • Familiarity with ticketing systems and escalation procedures.


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