Airport Systems Support Professional
2 days ago
TechSA is seeking a highly skilled Help Desk Support Specialist to join our team. As a member of our Centralized Help Desk Team, you will play a critical role in handling technical complaints and service requests from airport stakeholders.
About the Role:
You will be responsible for ensuring smooth operations by receiving, categorizing, and dispatching complaints while monitoring resolutions and keeping requesters updated.
Responsibilities:
- Respond to complaints from airport stakeholders via multiple channels.
- Categorize complaints based on priority (electrical, mechanical, civil, IT).
- Coordinate with maintenance teams to resolve issues efficiently.
- Monitor ticket progress and provide regular updates to customers.
- Ensure timely issue resolution and maintain high levels of customer satisfaction.
Requirements:
- Fluent in Arabic and English languages.
- Background in technical support or help desk operations (airport systems experience preferred).
- Excellent communication and problem-solving skills.
- Understanding of airport maintenance and facility management terminology.
- Able to work in a fast-paced environment.
- Familiarity with ticketing systems and escalation procedures.
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Technical Support Specialist
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Medina, Al Madīnah al Munawwarah, Saudi Arabia TechSA Full timeTechSA's Centralized Help Desk is looking for a skilled Airport Systems Support Professional to join our team. As a Help Desk Technical Officer, you will play a critical role in handling technical complaints and service requests from airport stakeholders.About the Role:You will be responsible for ensuring smooth operations by receiving, categorizing, and...
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