Technical Support Specialist

3 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia TechSA Full time

TechSA is seeking a skilled Help Desk Resolution Expert to join our team. In this role, you will be responsible for handling technical complaints and service requests from airport stakeholders.

Job Description:

You will ensure smooth operations by receiving, categorizing, and dispatching complaints while monitoring resolutions and keeping requesters updated.

Responsibilities:

  1. Respond to complaints from airport stakeholders via multiple channels.
  2. Categorize complaints based on priority (electrical, mechanical, civil, IT).
  3. Coordinate with maintenance teams to resolve issues efficiently.
  4. Monitor ticket progress and provide regular updates to customers.
  5. Ensure timely issue resolution and maintain high levels of customer satisfaction.

Requirements:

  • Proficiency in Arabic and English languages.
  • Background in technical support or help desk operations (airport systems experience preferred).
  • Excellent communication and problem-solving skills.
  • Understanding of airport maintenance and facility management terminology.
  • Able to work in a fast-paced environment.
  • Familiarity with ticketing systems and escalation procedures.


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