Technical Support Specialist
3 days ago
TechSA is seeking a skilled Help Desk Resolution Expert to join our team. In this role, you will be responsible for handling technical complaints and service requests from airport stakeholders.
Job Description:
You will ensure smooth operations by receiving, categorizing, and dispatching complaints while monitoring resolutions and keeping requesters updated.
Responsibilities:
- Respond to complaints from airport stakeholders via multiple channels.
- Categorize complaints based on priority (electrical, mechanical, civil, IT).
- Coordinate with maintenance teams to resolve issues efficiently.
- Monitor ticket progress and provide regular updates to customers.
- Ensure timely issue resolution and maintain high levels of customer satisfaction.
Requirements:
- Proficiency in Arabic and English languages.
- Background in technical support or help desk operations (airport systems experience preferred).
- Excellent communication and problem-solving skills.
- Understanding of airport maintenance and facility management terminology.
- Able to work in a fast-paced environment.
- Familiarity with ticketing systems and escalation procedures.
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