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Director of Luxury Guest Services

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Accor Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Director of Luxury Guest Services to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP guests feel valued and cared for.

Key Responsibilities
  • Guest Experience: Create personalized experiences for our VIP guests, ensuring that their needs are met and exceeded.
  • Guest Liaison: Serve as the primary point of contact for VIP guests, providing exceptional service and support throughout their stay.
  • Service Coordination: Coordinate with various departments to ensure seamless service delivery and exceed guest expectations.
  • Quality Awareness: Promote quality awareness and communicate quality requirements, policies, and procedures to all relevant teams.
  • Team Leadership: Lead and motivate a team of guest services professionals to deliver exceptional results.
Requirements
  • Experience: At least 5 years of experience in a hotel or resort environment, with a proven track record of delivering exceptional guest experiences.
  • Skills: Strong communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Knowledge: Proficiency in Microsoft Office and Opera PMS, with a strong understanding of front office procedures.
  • Leadership: Proven leadership skills, with the ability to motivate and lead a team to deliver exceptional results.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a generous bonus structure.
  • Career Development: Opportunities for career growth and development, with a focus on leadership and management skills.
  • Work-Life Balance: A healthy work-life balance, with flexible working arrangements and a focus on employee well-being.
  • Recognition: Recognition and rewards for outstanding performance, with a focus on individual and team achievements.