Credit and Collections Expert
2 days ago
Job Title: Credit and Collections Expert
About the Role:We are seeking a seasoned Credit and Collections Expert to join our team at Rentokil Pest Control South Africa. The ideal candidate will have a strong background in credit and collections, excellent communication skills, and the ability to analyze and resolve complex financial issues.
Key Responsibilities:- Develop and implement effective credit and collections strategies to minimize bad debts.
- Analyze and monitor all assigned aged debtors to reduce outstanding debt and ensure prompt action is taken for non-payment or continued late payment.
- Oversee and initiate collection calls with concerned parties and account holders to resolve outstanding customer debts/billing issues on complex accounts.
- Perform customer accounts reconciliation on a monthly basis and share outstanding balances with customers where required.
- Record all debtors' communications, payment plans, and disputes on OnGuard and ensure dashboards and tracker sheets are updated on a daily basis.
- Follow up on overdue invoices and payments and implement company collections procedures as necessary.
- Report outstanding debt accounts and payment issues to management on a weekly basis.
- Review credit notes or additional billings and negotiate payment plans with debtors where required.
- Manage the service suspension process for debt recovery, actively chase aged debt, and take the lead in reviewing debtor key accounts.
- Prepare proposals for delinquency accounts where legal action may be required and report account disputes for Finance management to advise on appropriate actions.
- Bachelor's degree in Accounting, Finance, Business Administration, or any relevant field.
- Minimum 4 years of experience in a similar role.
- Proficiency in English and Arabic with excellent verbal and written communication skills.
- Knowledgeable in reporting and monitoring with remarkable attention to details.
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