Arabic Collections Expert
4 days ago
About Our Opportunity
KONE México is seeking an experienced Collections Specialist to join our Finance team in Riyadh, Saudi Arabia.
This role offers an exciting opportunity to manage customer accounts receivables, engage with customers to resolve disputes, and drive cash flow improvement.
Your Responsibilities
- You will coordinate BPO and retained organization for credit management, collection, and dispute management processes.
- You will support resolving and FL in complicated collection cases.
- You will analyze and address root causes of disputes from an end-to-end perspective.
- You will record disputes into the collection and dispute management solution.
- You will dispatch disputes for resolution and apply collection strategy.
- You will structure and conduct collection calls towards customers.
- You will record customer promises to pay.
- You will coordinate with CS&A and inbound teams to ensure all queries and disputes are resolved.
Requirements
- 2-4 years of experience in collections.
- Native Arabic speaker with strong English communication skills.
- Excellent communication, negotiation, and customer handling skills.
- Experience with SAP and proficiency in Excel.
- Strong problem-solving and analytical skills.
- Attention to detail and ability to work under pressure.
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