Hospital Delegate Services Specialist
1 week ago
We are seeking a highly skilled and dedicated individual to join our team as a Hospital Delegate Services Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our hospital partners and ensuring that they meet the highest standards of service.
Key Responsibilities- Customer Service and Support: Provide timely and effective support to hospital staff and customers, addressing their queries and concerns in a professional and courteous manner.
- Service Standards and Compliance: Ensure that hospital partners adhere to our company's service standards and protocols, and take corrective action when necessary.
- Relationship Building: Foster strong relationships with hospital staff and management, providing coaching and training on BUPA services as needed.
- Complaint Resolution: Resolve customer complaints in a fair and timely manner, ensuring that issues are addressed and resolved to the customer's satisfaction.
- Communication and Coordination: Coordinate with provider relations to establish recognition mechanisms for our hospital partners and ensure that their image is strengthened in the eyes of our customers.
- Operational Efficiency: Ensure that hospital operations are running smoothly, with a focus on maintaining high levels of cleanliness, order, and professionalism.
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. You should also have a strong understanding of customer service principles and be able to apply them in a hospital setting.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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