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IT Service Desk/Helpdesk Specialist
2 months ago
Company Overview:
Saudi Services For Electro Mechanic Works Co. (SSEM) is a leading EPC contracting company in Saudi Arabia, specializing in the construction of large-scale HV/BHV substations, overhead lines, power plants, water treatment plants, water pipelines, and industrial plant projects.
We are seeking a highly skilled IT Service Desk/Helpdesk Specialist to join our team and provide technical support and assistance to end-users, ensuring seamless operations of IT systems, and contributing to the overall security and compliance of our IT infrastructure and services.
Key Responsibilities:- Provide First-Line Support: Respond to user queries, and provide technical support for hardware, software, and network-related issues.
- Address IT Issues: Resolve problems related to Office 365, SharePoint, Oracle EBS, Think Project, file sharing, video conferencing, collaboration, and handling upgrades and updates.
- Diagnose and Troubleshoot: Identify and resolve complex issues, escalating them to appropriate teams when necessary.
- Install and Maintain: Install, configure, and maintain end-user workstations and peripheral devices.
- Collaborate with IT Teams: Work with IT teams to implement and maintain security measures, ensuring data protection and compliance with relevant standards.
- Document Support Activities: Maintain accurate documentation of support activities, solutions, and configurations.
- Conduct Training Sessions: Provide end-user training sessions on IT systems, policies, and best practices.
- Stay Updated: Continuously stay updated on industry trends, security threats, and emerging technologies, while actively seeking additional certifications in ITIL, service desk tools, and exploring potential specialization and growth opportunities in IT verticals such as ERP, Network, and System Administration.
- Education: Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience: Minimum of 3 years of experience in a similar IT helpdesk role.
- Skills: Proficiency in Office 365, SharePoint, Oracle EBS, Think Project, video conferencing tools, and collaboration platforms.
- Certifications: Certifications like ITIL foundation, CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), Network+, or similar are highly desirable.
