Training and Development Manager

18 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotel Full time

About Us:

We are Four Seasons Hotel Riyadh, a luxurious hotel located in the heart of Saudi Arabia's vibrant capital. We offer a unique blend of style and sophistication, with a distinguished team providing a bespoke experience through thoughtful, personalized service and hospitality.

The Role of the Director of Learning & Development:

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; adds value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Key Requirements:

  • Minimum of 3 years experience working in a Learning & Development in a managerial capacity.
  • Experience in adult education or a similar environment.
  • Experience in hotel operations, preferably luxury hospitality or other service environments.
  • Experience managing in diverse cultures.
  • Excellent communication skills.
  • Facilitation skills.
  • Instructional design skills.
  • Strong analytical and critical thinking skills (i.e., ability to identify when training is the actual solution and provide it if required).
  • Coaching skills.
  • Influencing skills.
  • Adult learning styles and principles.
  • Needs Assessment methodologies and learning needs identification.
  • Learning technologies, such as e-learning options and distance learning.
  • Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick's 4 levels.
  • Project planning tools and processes.
  • Communication and influencing strategies.
  • Basic budgeting, accounting, and financial management.
  • Current on industry trends affecting workplace learning.


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