Retail Training and Development Lead
4 days ago
At Al-Futtaim Group, we pride ourselves on being a dynamic and progressive organization that continues to grow and expand. We are seeking a highly skilled Retail Training and Development Lead to join our team as a Learning and Development Specialist.
This is an exciting opportunity to design, develop, and deliver comprehensive training programs to retail teams, enhancing product knowledge, refining skills, and meeting commercial objectives while improving customer satisfaction scores.
Main Responsibilities- Define Requirements:
- Collaborate with the Operations Team to gather training requirements specific to each store.
- Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
- Finalize training needs in consultation with the L&D Manager.
- Design and Develop:
- Create accessible and effective training materials and programs.
- Pilot and refine training programs before wider rollout.
- Prepare and manage budgetary allocations for training initiatives.
- Implementation and Support:
- Strategize the delivery of training programs.
- Support in-store coaches to ensure effective program delivery.
- Evaluation and Improvement:
- Compile and manage records of in-store training hours.
- Monitor and follow up on certification processes and records.
- Brand Representation:
- Act as an ambassador for both Al-Futtaim and Marks & Spencer brands.
- Develop and maintain relationships with M&S International to leverage existing training resources.
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