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Account Manager
3 weeks ago
**Key Responsibilities**:
**Account Management**: Serve as the primary point of contact for school partnerships, managing day-to-day relationships with school administrators and decision-makers to ensure smooth and efficient implementation of educational programs for students.
**Student Support**: Oversee the enrollment and progress of students, providing support and guidance throughout their learning journey. Ensure timely and effective communication between schools, students, and other stakeholders.
**Customer Service**: Respond to inquiries, resolve issues, and ensure that all customer service needs are met. Provide ongoing support and troubleshooting as required to enhance the experience of partner schools and students.
**On-site Visits**: Conduct regular visits to partner schools in Riyadh, building personal relationships with staff and faculty to promote collaboration and address any challenges or opportunities for improvement.
**Problem Resolution**: Proactively address any issues or concerns raised by schools or students, working closely with internal teams to develop and implement effective solutions.
**Qualifications**:
**Nationality: Saudi only**
**Experience**: Previous experience in education, account management, or customer support, particularly in a school or educational institution.
**Driving License**: A valid driver’s license is required as the role involves regular travel to schools in Riyadh.
**Skills**:
Strong communication and interpersonal skills to engage with diverse stakeholders.
Excellent problem-solving and organizational abilities.
Ability to manage multiple accounts and meet deadlines.
Customer-focused mindset with the ability to resolve issues quickly and efficiently.
**Knowledge**: Familiarity with educational programs, online learning platforms, and Zendesk is an advantage.
**Location**: Riyadh, Saudi Arabia
This is an exciting opportunity for an experienced Account Manager with a passion for education and a commitment to providing exceptional support to schools and students.
نوع الوظيفة: دوام كامل, دائم
