Associate Patient Services Advisor

2 weeks ago

Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

Associate Patient Services Advisor**Job Code**:
30000944

**Basic Function**:
**Scope**:
**Principal Contacts**:
**Internal**: Daily contact with patients/customers, services secretaries and physicians.

**External**: Saudi Aramco departments, supervisors, government agencies.

**Principal Duties**:
**Medical Liaison**:

- Responsible to follow-up with the concern physician to complete the outstanding medical report.
- Release of Medical information to the patients and government organization upon their request.
- Follow-up approval of the Sick Leave for Students, Teachers, Government employees, escort certificates, and verified if required.
- Medical information request received and process from Saudi Aramco ex-employees, non-employees, and the Aramco Services Company (ASC).
- Received and process Non-Saudi Aramco Government Affairs Correspondence request.
- Responsible to verify outstanding payment for non-medical services provided to Aramco employees prior to approving their departure clearance.
- Manage the approval for medical check-up for kidney transplant for non-Saudi Aramco.

**Patient Relations**:

- Participates in the 24 hour shift and on call schedule to meet operational needs as directed by the Supervisor.
- Handles and follows-up on all customer complaints and suggestions in coordination with Medical Departments and services and provides feedback to originators.
- Utilizes academic expertise and knowledge to implement unit programs and/ or develops team members and intervening strategies related to coaching and staff Performance Evaluation Program (PEP).
- Performs other miscellaneous duties as directed by the Supervisor.
- Maintains confidentiality with information regarding customers and colleagues.

**Education**:
Bachelor Degree is required, Health related field is preferred.

**Experience**:

- Up to 5 years’ experience in customer care, healthcare field, public relations or human resources field is required for patient relations, preferred for medical liaison.
- 1 year’s minimum experience in JHAH is preferred.

**Certifications/Other requirements as applicable**:

- Maintain computer skill/experience.
- Excellent communication skills and public relations skills.
- Ability to acquire quickly a basic knowledge of the organizational structure of JHAH and the Saudi Government.
- Medical Liaison Applicants: Command of English language (written and verbal). Spoken Arabic is desirable.
- Patient Relations Applicants: Fluent written and spoken English and Arabic is required.
- Medical terminology training is preferred.

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