Customer Onboarding Officer

2 weeks ago

Riyadh, Saudi Arabia Marn Full time

Here at Marn, we are proud of having a customer-centric approach as a lifestyle. The success of our customers in unlocking the full potential of their businesses via a smooth harness of Marn products’ value is what keeps us awake at night. A smooth landing from the beginning is a huge contributor to the overall success of the customer’s journey. The customer onboarding officer will be the one hand-holding new customers of Marn until they grasp the knowledge of Marn’s products. From a warm welcome, device shipment, installation, to training. The customer onboarding officer will go above & beyond in making sure new customers are receiving all the help they need for a super successful journey.

Marn is a technology company that is developing and delivering a point of sale “AKA cloud cashier software”. We support businesses in F&B, Retail, Services, and Entertainment. Marn provides different products depending on the needs of the customer. Many customers require the integration of multiple different devices to be able to manage the flow of work properly. Others need help training their employees on how to use Marn’s products properly. No matter what the new customer needs. For as long as it is something we can help with. The customer onboarding officer will be there to do whatever it takes to help Marn’s new customers unlock the full value of Marn’s products sooner than ever.

**About Marn**:
Marn is a technology company established in 2017. It was acquired by Jahez recently. The company develops Point of Sale (POS) “AKA cloud cashier system” software integrated with payment services to provide a one-stop solution for businesses in F&B, Retail, Entertainment, and Services. Marn grew massively in the past two years and continues accelerating its customer base's growth.

Here at Marn, we aspire to become close friends working together towards disrupting the industry. We plan to accomplish our vision & mission via a strong desire to win, embrace mistakes, and make bold moves. We rely on radical candor in our learning to never repeat the same mistakes. We care personally, yet challenge directly. Being part of Marn, you should expect to make mistakes, be challenged while challenging others, and WIN big.

**What You’ll Do**:

- Become a superhero in understanding Marn’s products, value proposition, customer segment, industries, integrations, and extra services
- Invest your amazing knowledge of Marn to support Marn’s new customers on the ground, in the sea, and above the clouds
- Work closely with Marn’s Customer Happiness, Technical Support, Sales, and Customer Success teams to make sure all customer needs are met and understood by other teams
- Help Marn accomplish the optimum customer onboarding journey by testing innovative solutions
- Be always there for any new customers who will need your support to launch Marn’s products
- Unlock the empathetic counselor in you as if the customer's business is yours
- Ensure the new customer’s full understanding of how to fully harness the value in Marn’s products
- Become a superhero in technicality understanding the smoothest ways to integrate the different devices

**Requirements & Skills**:

- Bachelor’s degree or a Diploma in IT, IMS, IS, CS, or equivalent
- Superior communication skills in Arabic & English both written and verbal
- Minimum 1 year of experience in customer-facing roles
- Conflict resolution skills
- Empathy & patience to handle complicated situations
- A master in multitasking
- A champion hustler who can’t sleep until all the tasks are completed

**Perks & Benefits**:

- Health insurance
- Target-based monthly commission
- An opportunity to accelerate your career with a rapidly growing company

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