Client Service Associate

Reference Code: 88911**Client Service Associate - Temporary Contract**:

- Khobar, 04, SA- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

The Client Service Associate is an Ambassador of the Maison and a member of a boutique team.. He advises the clients and responds to clients requests while getting constantly their satisfaction and loyalty and meeting excellence service standards. He/she abides by the rules, policies and procedures of the Cartier after sales service. He/She knows the Luxury environment, the Brand, the collections.

KEY RESPONSIBILITIES

Maison Ambassador
- Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
- Embodies the excellence of the service.
- Responsible for welcoming each client, offering a personal interaction.
- Participates to boutique life and to team meetings.
- Implements Customer Service action plan provided by Retail Management.

Client Satisfaction and technical advisor
- Understand the client request and find proper solutions to satisfy their needs.
- Explain, in client friendly wording, technical explanations of service. Comfortable working through client objections to mandatory vs. optional services Ensures regular communication with boutique watchmaker and seamless process in place
- Strong knowledge of Cartier creations, solutions, and Service policies.
- Constantly deals with workshop coordinators in order to find solutions vs. customer issues
- Maintains a solid relationship with CS manager in Cartier office.

Monitoring clients files
- Monitors the CS files and sales accessories linked with service.
- Understands clearly the daily reporting and importance of respecting timeframes to contact clients.
- Knows the repair flow : clients and creation data registration, estimates communication and approval, follow up, billing, stock process, money collection.
- Files, organizes and maintains all documents related to Sales, Stock, Transfers, repairs & other boutique documents.

Ensure the follow up of the main indicators linked to after-sales service
- Ensures proper client data capturing. Enhances customer satisfaction by informing the clients, minimizing delay, and reducing complaints.
- Contributes to after sales turnover in reducing return unrepaired rate, discounts and gratuities.

Sales
- Sale of service
- Applies client experience guidelines and technical expertise to advice clients on suggested service and product sales.

Stock Management
- Stock follow-up & inventories (ROs, spare parts, leather strap, etc.)
- Assist with maintenance of vault, filing, inventory, and general organization of supplies.

**JOB PROFILE**

**Education**:

- College degree preferred

**Required Experience**:

- 2 to 5 years of relevant experience
- General product knowledge / interest.
- Available to work on a temporary contract.

**Technical Skills**:

- Ability to work in a fast-paced environment
- Computer and internet Savvy
- MS Office experience required, SAP knowledge preferred

**Personal Skills/Abilities**:

- Additional language skills are a plus
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs and Customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Being a genuine Maison Ambassador
- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
- Self-Starter with Team-Player approach.