Associate Patient Services Advisor

2 weeks ago


Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

**Job Title**:

- ASSOCIATE PATIENT SERVICES ADVISOR.

**Job Family**:
**Function**:

- COO

**Job Code**:

- 30009179

**Reports to Job**:

- CPH of assigned area

**Job Description Summary**:

- The Associate Patient Services Advisor provides entry.level support for patient services operations under direct supervision. Primary responsibilities include basic data collection, assisting patients with standard inquiries, and facilitating routine logistics to maintain consistent service quality.

**Strategic Roles & Responsibilities %**:

- 00

**Strategic Roles & Responsibilities**:
**Operational Roles & Responsibilities %**:

- 100

**Operational Roles & Responsibilities**:

- Collect document and maintain basic patient information ensuring accuracy and completeness Resolve minor issues directly or escalate more complex queries to the appropriate staff members for timely resolution
- Handle routine administrative tasks including processing medical information requests from patients government organizations and external entities ensuring compliance with regulations This also includes managing sick leave approvals verifying required certificates and overseeing the release of medical information for patient
- Support departmental efficiency and patient satisfaction

**Minimum Education Required**:

- Bachelor Degree is required, Health related field is preferred

**Professional Certifications Required**:

- Medical terminology training is required; PX certificate is preferred/encouraged.

**Years of Experience**:

- No prior experience or up to 2 years of related experience in healthcare or a similar field is preferred.

**Languages**:

- English:Fully Proficient ; Arabic:Fully Proficient

**Functional Competencies**:

- Due Diligence
- Audit Reporting
- Data Collection

**Core Competencies**:

- Excellence
- Integrity
- Accountability
- Cybersecurity
- Person-Centered Care

**Acknowledgement**:

- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Addendum Title**:

- No

**Supplemental Work/Experience/Education Information**:

- N/A

**Addendum Description**:

- N/A



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