Manager - Asset Application Support

2 weeks ago


Riyadh, Saudi Arabia Qiddiya Investment Company Full time

**Key Responsibilities**
- Develop and maintain support workflows and documentation to standardize service delivery.
- Monitor SLA performance and report metrics to the Senior Manager, identifying areas for improvement.
- Act as escalation point for complex issues and coordinate resolution with vendors and internal teams.
- Manage relationships with managed service providers, ensuring contractual compliance and performance.
- Collaborate with Application Design & Delivery teams to implement permanent fixes and enhancements.
- Support training initiatives for L0/L1 teams to improve first-call resolution rates.
- Maintain strong relationships with business stakeholders to align support services with operational needs.

**Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Experience in SLA management, vendor coordination, and multi-tiered support environments.


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