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Ksa Retail Trainer

3 weeks ago

جدة, Saudi Arabia Sephora Full time

**OUR MANIFESTO**

**At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.**

**Reimagine your future, with Sephora.**

**OUR VALUE PROPOSITION**:
We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each and every Sephora member:
These are the values:
**Beauty & Beyond**:
We reimagine beauty by inspiring our customers, empowering people and helping them become the best versions of themselves.

**Creativity Unleashed**:
We encourage exploration, innovation and having fun.

**Endless Evolution**:
At Sephora you are empowered to choose your own path and accelerate your growth.

**Boldly Authentic**:
We celebrate diversity and embrace your unique and winning spirit.

**Position Purpose**

Experience in managing all Retail Education projects at KSA level. Has had management of the Client Experience Coaches. She/He can deliver all Retail trainings in KSA and ensure strong on-boarding of all KSA new joiners.

Must have strong focus on client engagement and omnichannel experience in store, as well as support creation of training material for key retail animations (Ramadan & Festive), and other KSA Trainers in the development of the KSA retail employee’s.

Ideally, strong collaboration with key business partners and strategic implementation and delivery of the different projects within KSA. This role will be based in Sephora University and will require you to travel 40% of your time in KSA.

**Key Accountabilities**

**Retail Training**
- Responsible for delivering all Retail-related training modules, in-class and/or digitally.
- Support update/creation of Retail training material - On-boarding, Sephora Attitude, Omnichannel, Cashier training as well as all Retail-related training, needed to support the growth of the business.
- Lead all Onboarding initiatives, partnering with HR & Store Management (digital on-boarding, Induction training, welcome at store level & follow up coaching).
- Support creation of training material for key retail animations (Ramadan & Festive).
- Monitor knowledge growth and retention post Retail trainings.
- Review client feedback, mystery shopping and Love Meter data to identify areas of opportunities and suggest actions accordingly.
- Partner closely with cross-functional business partners:

- Retail - support training for retail project implementation.
- Store Management - align on business & support needed at store level.
- HR - on-boarding & employee-support training.
- Beauty Training Team - support and reinforce retail & omni in beauty training/projects.

**Team Management**
- Management of the Client Experience Coaches (based in both Jeddah & Riyadh).
- Support in growth and development of all team members.

**Coaching & Support at store level**
- Plan monthly store visits for yourself and your team members.
- Align with Retail leaders on priority stores and business needs focus.
- On the floor coaching, training refreshing, assessment & feedback.
- Follow up and support engagement of the store team with our Sephora LMS.
- Articulate support of the cash team to coach and develop them.
- Visit flagship doors monthly, meeting with Store leaders to align and assess needs.
- Ensure visit of full region (including all stores) at least 2 time/year or if business requires.

**Project Management**
- Support training of retail related projects partnering with project owner/leader.
- Deliver project training on time, meeting all requirements and satisfaction of business partners.

Skills, Experience and Personality
- Training experience for 3+ years, as a trainer role.
- Having deliver training and support learning and education projects is a plus.
- Arabic is mandatory for this position. English understanding is required.
- She/he must be very agile and flexible, able to cope and manage different projects, dealing with various business partners.
- Able to give and receive feedback.
- It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
- It is key that they have fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm, and motivation.

**_ Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment._