Learning & Development Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Role Purpose**:
The L&D Manager diagnoses learning needs, identifies appropriate solutions and develops strategic learning plans and frameworks to facilitate the achievement of business goals in partnership with our clients and internal stakeholders.

**Key Role Specific Accoutabilities**:
Training initiatives:

- Design, develops, implements & assesses training initiatives to ensure content is up to date and reflects best practice
- Ensures that content is up to date with group practices and processes in order to ensure alignment
- Researches and proposes blended training solutions
- Assesses career pathways in line with development and recommends individuals identified with high potential
- Drive Emiratisation development pathways and traineeships
- Engage when required with external consultants and specialists
- Deliver the core curriculum, training calendar and customised programs as scheduled
- Serve as a Learning and Development Trainer on key projects, cross functional teams and group rollouts

Business solutions:

- Where required consult, recommend, design interventions and execute business solutions
- Ensures adherence to industry and government regulatory standards
- Identify and improve operational systems & processes
- Research and formally recommend best practice or international standards that drive AFTC vision
- Ensure delivery metrics are adhered to

Consulting:

- Identify Learning and Development needs within the group for specific business units
- Manage internal & external customer expectations especially in regards to assessment practices & reporting
- Consult with businesses to provide solutions and options, measuring customer satisfaction
- Prepare proposals & quotations in line with business plan objectives (increase revenues, provide access, support performance, increase commercial outcomes)
- Work inclusively with HR Business Partners, business trainers, Line Managers and Executives to deliver to gain agreement, share workloads and meet expectations

Communication:

- Communicate recommended solutions to the business in order to gain buy-in and approval
- Ensure all AFG businesses and key stakeholders are aware of the AFTC products & Services
- Utilise tools and resources that will discover training needs or assess capability standards
- Maximise opportunities to communicate Group HR & AFTC achievements, initiatives and projects

Reports:

- Maintain systems for collating and reporting on Development performance
- Manage & Analyse the Learning & Development performance
- Collate and report AFTC performance metrics
- Ensure key stakeholders in the business have up to date reports
- Providing Trainer delivery days and feedback data

Projects:

- Manage projects to meet key objectives
- As required lead or partner AFTC, Group HR or business specific projects
- Ensuring project KPI's are met and exceeded

**Person Specific**:
Education:

- A bachelors degree and/or relevant Training certificates

Minimum Experience and Knowledge:

- Fluent written and spoken English
- Curriculum design experience
- Knowledge of Competency standards
- A wide range of assessment design and delivery knowledge
- Program facilitation experience
- A high level of computer literacy
- Experience of blended learning
- Business operations, project management and Customer Service experience would be a distinct advantage
- Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales

Job-Specific Skills:

- High level of analysis & problem solving
- Consulting skills
- Curriculum design
- Assessment methodologies
- Project Management skills
- Analytical skills
- Excellent ability to design and facilitate a variety of creative learning interventions which bring lasting value.
- Deep knowledge of current training practices and methodologies.
- Proven ability to deliver competently to senior /board level delegates.
- Proactive thinking and problem solving skills.
- Proven ability to run projects within time, cost and quality constraints.
- Comprehensive knowledge and deep understandi