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IT Support Specialist

3 weeks ago

الرياض, Saudi Arabia Independent Food Company Full time

**Key Responsibilities**:

- **Technical Support**: Provide first and second-level support for hardware, software, and network issues, including POS systems and Windows installations.
- **System Maintenance**: Monitor the performance of IT systems, install software updates, perform regular backups, and ensure system security.
- **Network & Server Support**: Assist with network installations and troubleshooting (LAN/WAN, VPNs, routers, switches, and firewalls). Help configure and maintain company servers.
- **CCTV Installation & Support**: Install, configure, and maintain CCTV surveillance systems, ensuring proper connectivity and integration.
- **User Training & Documentation**: Provide end-user training for software, hardware, and POS systems. Create and maintain user manuals, technical documentation, and FAQs.
- **Security Management**: Assist with maintaining system security, ensuring protection from malware, viruses, and unauthorized access.
- **Hardware/Software Management**: Install and maintain IT equipment, including computers, printers, POS systems, and peripherals. Ensure compliance with software licensing and inventory management.
- **Collaboration**: Work closely with other IT staff and external vendors to resolve complex technical issues.
- **Customer Service**: Prioritize and manage support requests efficiently, ensuring high customer satisfaction and timely resolution of IT issues.

**Requirements**:

- 4 years+ of Proven experience as an IT Support Specialist or similar role.
- Strong knowledge of Windows operating systems, software installation, and network configurations.
- Experience with POS systems installation and troubleshooting.
- Familiarity with CCTV installation and troubleshooting.
- Good understanding of computer hardware, software, and networking.
- Strong problem-solving skills and attention to detail.
- Ability to communicate effectively with both technical and non-technical users.
- Experience with remote support and troubleshooting.
- Knowledge of security protocols and practices to ensure safe and secure systems.

**Preferred Qualifications**:

- Bachelors in Information Technology
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Experience with cloud services or advanced network security is a bonus.
- Basic knowledge of programming or scripting languages is a plus