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Noc Analyst Level 1

3 weeks ago

الرياض, Saudi Arabia Nets-international Communication Full time

Job Requirements

**Responsibilities**:

- Monitor network performance and investigate alerts.
- Troubleshoot network issues and escalate incidents as needed.
- Follow predefined processes and procedures for incident resolution.
- Document all actions taken during incident management.
- Collaborate with higher-level technicians to resolve complex problems.
- Provide timely updates and communicate effectively with stakeholders.
- Maintain accurate records of network issues and resolutions.
- Participate in shift work to provide 24/7 coverage.

**Requirements**:

- Solid understanding of networking concepts.
- Experience supporting network operations in a 24/7 environment.
- Excellent communication skills.
- Ability to follow predefined processes and procedures.
- Proactive problem-solving skills.
- Willingness to learn new technologies.
- Experience with monitoring tools and ticketing systems (preferred).
- Ability to work independently and as part of a team.
- Flexibility to work shifts and provide 24/7 coverage.

**Job Types**: Full-time, Permanent