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Site IT Service Delivery Specialist

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الرياض, Saudi Arabia HITACHI ENERGY LTD Full time

**Description**

**Your responsibilities**
- Managing the Site IT team or resources in the factory or Hitachi Energy site and acting as a point of contact for IT supplier and CDC teams for IT related topics
- Ensuring the Ticket Mgt, Ticket Triage and escalation and providing Infrastructure support or delivery onsite.
- Maintaining governance and security onsite and collecting and managing the demand business requirements for factory or office.
- Ensuring OT Asset IT or OT Cybersecurity operational management and first response for Cybersecurity emergency
- Planning and managing factory or site IT Budget and cost control and machine connectivity with network core switches.
- Guiding, motivating and developing direct and indirect subordinates within HR policies, for the benefit of both company and the employee
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**
- A bachelor’s degree in computer science field is required.
- Minimum 10+ years of experience in Information System and 5+ years of prior IT relevant field is required.
- Experience in process management, business process improvement, business process management, or value stream mapping.
- Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
- Good knowledge of MS Office Products, Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure, SAP S4Hana.
- Proficiency in both spoken & written English language is required.