CRM - Executive

2 weeks ago

Riyadh, Saudi Arabia Career Maker Full time

JOB PURPOSE
- Responsible for engaging with key customers
- Builds and preserves trusting relationships
- Will constantly identify opportunities to grow the customer base
- Build positive relationships with new clients
- Maintain the core values of the clients Jewelry brand

DUTIES AND RESPONSIBILITIES
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Overseeing the relationship with customers handled by the retail team and
- Ensure that all retail team preserves relations with customers
- Help sales team up-sell or cross-sell services and products
- Keeping customers updated on the latest products to increase sales
- Ensure both the Jewelry brand and clients adhere to purchase, warranty, and aftersales service terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. Sales, IT, senior management) to address customers’ needs
- Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding
- To be capable of being strategic and analytical when finding solutions to problems to ensure maximum client satisfaction

DUTIES AND RESPONSIBILITIES

CRM Manager collaboration:
Will work closely with
- Retail team
- Management
- To ensure that all staff preserves relationships with clients

REPORTING NEEDS

Reports
- Monthly reconciliation for the spend VS Budget

QUALIFICATIONS

MINIMUM EXPERIENCE REQUIREMENTS
- 5 years’ experience.

PREFERRED EXPERIENCE REQUIREMENTS
- Extensive knowledge of the GCC market.
- Experience in Feminine related product or service
- Extensive experience of all CRM platforms
- Jewelry experience

MINIMUM EDUCATION REQUIREMENTS
- BS/MS degree in business administration or Marketing

PREFERRED EDUCATION REQUIREMENTS
- 360 dynamic Microsoft CRM system knowledge and experience & or
- Salesforce system knowledge and experience

REQUIRED
SKILLS
- Proven experience as a Client Relations Manager or relationship manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. Customer satisfaction)
- Working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Excellent interpersonal and communication skills.
- Superior product knowledge
- Maintain a positive attitude focused on customer satisfaction.

**Education**:

- Bachelor's (required)

**Experience**:

- Client relations: 5 years (required)

**Language**:

- Arabic (required)

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