Customer Support Lead

1 week ago

Riyadh, Saudi Arabia Lucidya Full time

**Purpose**:
chat, or in-person to provide support and information on Lucidya's products. Ensure that appropriate actions are

taken to resolve customers problems and concerns by processing Internal complaints, bugs, and issues

related to our products. To excel in this role, you should be excellent in verbal and written communication. You are

expected to have a thorough knowledge of our products. You will be in direct contact with the customers. You also

will be accountable for troubleshooting any problems and issues occurring to the customers regarding the products in a

timely fashion.

**Requirements**:

- Solve customers’ issues and problems.
- Follow up with customers to ensure their technical issues are resolved.
- Assist in creating training courses and educational materials.
- Review customer complaints and concerns and seek to improve the customer experience.
- Record and report customer feedback and product malfunctions to the line manager.
- Update our internal databases with information about technical issues and useful discussions with
- customers.
- Provide detailed information about the products offered to the customers and promote the value of the
- products.
- Maintain the customer satisfaction and a good relationship between customers and our company.
- timely manner.
- Handle and manage surveys in regard to resolving customer service problems.
- Keep a record of customers and follow up with them on a timely basis for better customer experience.

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