Senior Patient Relations Specialist

2 days ago

Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

**Job Title**:

- SENIOR PATIENT RELATIONS SPECIALIST.

**Job Family**:
**Function**:

- COO

**Job Code**:

- 30009153

**Reports to Job**:

- Director, Manager or Team Lead of Patient Relations

**Job Description Summary**:

- The Senior Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides frontline support, handling patient complaints, suggestions, and surveys. Responsibilities also include overseeing special patient experience projects and managing the implementation of advanced patient programs to enhance satisfaction and uphold the organization’s image.

**Strategic Roles & Responsibilities %**:

- 30

**Strategic Roles & Responsibilities**:

- Support in the implementation of longterm strategies to improve patient experience and enhance the organizations image
- Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes

**Operational Roles & Responsibilities %**:

- 70

**Operational Roles & Responsibilities**:

- Handles difficult complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management
- Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
- Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services
- Handle the investigation of Security code cases and repeated abuse cases

**Minimum Education Required**:

- Master’s degree in Healthcare administration or related field is preferred. Bachelor’s degree in healthcare or management field is required

**Professional Certifications Required**:

- Medical terminology training is required. PX certificate is required.

**Years of Experience**:

- Minimum 15 years’ experience in Patient experience, healthcare field or related field as required.

**Languages**:

- English:Fully Proficient ; Arabic:Fully Proficient

**Functional Competencies**:

- Due Diligence
- Audit Reporting
- Data Collection

**Core Competencies**:

- Excellence
- Integrity
- Accountability
- Cybersecurity
- Person-Centered Care

**Acknowledgement**:

- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Addendum Title**:

- No

**Supplemental Work/Experience/Education Information**:

- N/A

**Addendum Description**:

- N/A

  • senior patient financial services advisor

    2 weeks ago

    Dhahran, Eastern Province, Saudi Arabia Johns Hopkins Aramco Healthcare Full time 120,000 - 240,000 per year

    Job Title SENIOR PATIENT FINANCIAL SERVICES ADVISOR. Job Family Function CFO Job Code Reports to Job Business Unit Lead Job Description Summary The Senior Patient financial Services Advisor coordinates complex eligibility and coverage issues, provides direct assistance to patients regarding financial responsibilities, and insurance coverage. This...

  • Senior Respiratory Therapy Specialist

    2 weeks ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    **Job Title**: - SENIOR RESPIRATORY THERAPY SPECIALIST. **Job Family**: **Function**: - CoS **Job Code**: - 30008922 **Reports to Job**: - Respiratory Division Director **Job Description Summary**: - The Senior Respiratory Therapy Specialist will administer respiratory therapeutic interventions in various settings such as neonatal, pediatric, and...

  • Palliative Care Specialist

    6 days ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    **Basic Function**: Provides attending physician services to palliative care patients. This includes, but is not limited to, the assessment, diagnosis and management of terminal illnesses and injuries according to approved procedures as part of an integrated program. This also includes management of mental, social and home problems associated with this group...

  • Associate Patient Services Advisor

    2 weeks ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    **Job Title**: - ASSOCIATE PATIENT SERVICES ADVISOR. **Job Family**: **Function**: - COO **Job Code**: - 30009179 **Reports to Job**: - CPH of assigned area **Job Description Summary**: - The Associate Patient Services Advisor provides entry.level support for patient services operations under direct supervision. Primary responsibilities include...

  • Pharmacy Specialist

    2 days ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    **Job Title**: - PHARMACY SPECIALIST. **Job Family**: **Function**: - COO **Job Code**: - 30009187 **Reports to Job**: - Pharmacy Manager **Job Description Summary**: - The Pharmacy Specialist is responsible for providing comprehensive patient.centered care within any assigned JHAH premises that optimizes the use of medication and promotes health,...

  • Audiology Specialist

    2 weeks ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    **Job Title**: - AUDIOLOGY SPECIALIST. **Job Family**: **Function**: - CoS **Job Code**: - 30008811 **Reports to Job**: - Audiology Manager **Job Description Summary**: - The Audiology Specialist is responsible for providing highly complex diagnostic and therapeutic services to patients with hearing, balance, and communication disorder; providing...

  • Senior Physical Therapist

    2 weeks ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Senior Physical Therapist**Job Code**: 30000811 **Basic Function**: Independent practitioner who performs a wide range of direct and complex physical examination, customizes treatment plans, and administers therapy for specialist caseload requiring advanced critical thinking and clinical reasoning skills. Practices within complex and increasingly...

  • Mental Health Counseling Specialist

    6 days ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    **Job Title**: - MENTAL HEALTH COUNSELING SPECIALIST. **Job Family**: **Function**: - CoS **Job Code**: - 30008833 **Reports to Job**: - Business Unit Head **Job Description Summary**: - The Mental Health Counseling Specialist is responsible for delivering moderately complex individual, group, marital, and family counseling services to a diverse...

  • Associate Hc Risk Management Specialist

    6 days ago

    Dhahran, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Associate HC Risk Management Specialist**Job Code**: 30001052 **Basic Function**: Works with interdisciplinary teams, departmental heads as resource for analytical aspect of risk management and patient safety date and publication results. **Scope**: May be assigned to work within any JHAH facility to assist with risk management and patient safety...

  • Medical Specialist

    5 days ago

    Dhahran, Saudi Arabia Aramco Overseas Company UK Ltd Full time

    Aramco energizes the world economy. Aramco occupies a special position in the global energy industry. We are one of the world's largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer. With our significant investment in technology and infrastructure, we strive to maximize the value of the...