Digital Network

5 days ago

جدة, Saudi Arabia Microland Full time

**Required Skills**:
Technology | Cisco ACI Administrator - Level 2 Support
Technology | Cisco R and S Network Expert - Level 3 Support
Technology | Cisco DNAC Administrator - Level 2 Support
Technology | Fortigate SDWAN Expert - Level 3 Support
Technology | Viptella SDWAN Administrator - Level 2 Support

**Education Qualification**:
Engineer - B.E / B.Tech / MCA

**Certification Mandatory / Desirable**:
Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2

Delivery Skills:
1. Technology Management:
Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution:
Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:

- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined).
- Ensure tickets are closed post user/customer communication.
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

5. Value Proposition:
Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

  • Digital Transformation

    2 weeks ago

    جدة, Saudi Arabia Unilever Full time

    **Function**: Supply Chain - **Digital Team** **Scope**: Digital Transformation **Location**: BUL Factory - Jeddah **Terms & Conditions**: Internship **About Unilever** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the...

  • Senior Account Manager

    2 weeks ago

    جدة, Saudi Arabia Microsoft Full time

    Proactively cultivates relationships with customers and uses Microsoft sales strategies to establish alignment and secure buy in and execution. Proactively develops a comprehensive understanding of customer's needs and strategies, priorities, and industry direction. Leads digital transformation to drive business outcomes and create business value for...

  • Marketing Executive

    2 weeks ago

    جدة, Saudi Arabia Al-Ghazzawi Group of Companies Full time

    Position: Marketing Executive Department: Marketing and Business Development Reports To: Factory Manager Location: Jeddah Job Summary: The Marketing Executive will develop and execute marketing strategies to promote the company's aluminum façade systems, doors, windows, curtain walls, glazing, and cladding solutions. This role requires a blend of...

  • Maintenance Supervisor

    2 weeks ago

    جدة, Saudi Arabia Al-Ghazzawi Group of Companies Full time

    Position: Marketing Executive Department: Marketing and Business Development Reports To: Factory Manager Location: Jeddah Job Summary: The Marketing Executive will develop and execute marketing strategies to promote the company's aluminum façade systems, doors, windows, curtain walls, glazing, and cladding solutions. This role requires a blend of...

  • Strategic Partner

    1 week ago

    جدة, Saudi Arabia Enhance ROI Full time

    Are you a motivated, results-driven professional with a passion for business growth and strategic partnerships? Enhance ROI, a leading global digital marketing agency, is looking for an exceptional **Strategic Partner / Business Development Manager / Business Growth Expert** to join our team in the Saudi Arabia. This is a **contract-based opportunity**...

  • Sales Executive

    6 days ago

    جدة, Saudi Arabia PANWORLD EDUCATION LLC Full time

    **Company Profile** Panworld Education is one of the leading content & technology integrators for Education, focused on digital and print content and technology solutions. Headquartered in Sharjah, UAE, we cater to customers across the entire Middle East and Africa regions. We pride ourselves on our commitment to emerge as a leading organization that builds...

  • Customer Success Coordinator Jed

    2 weeks ago

    جدة, Saudi Arabia Unilode Full time

    Unilode owns and manages the world’s largest fleet of approximately 160,000 unit load devices (ULDs), for use in the aviation industry, and owns and operates the largest global network for the maintenance and repair of ULDs and inflight food service equipment. Unilode provides management, repair, short term leasing and digitalisation solutions to over 90...

  • Veterinary Medical Representative

    1 week ago

    جدة, Saudi Arabia ALWAEDA ALTHAHBIA VETERINARY MEDICINES TRADING L.L.C Full time

    **About role**: We are in **AWAT** seeking a dynamic Veterinary Medical Representative (VMR) is a specialized sales professional to join our team in **KSA** who will be mainly responsible for promotes and sells veterinary products, including pharmaceuticals, vaccines, diagnostic tools, and other medical supplies, to veterinarians, veterinary clinics, and...

  • Logistics Operations Manager

    1 day ago

    جدة, Saudi Arabia FMT logistics services Full time

    **Hiring for one of the promising trucking companies in KSA** **Job Title**: Logistics Operations Manager **Job Summary**: Join an ambitious startup trucking company as the Operations Manager and help drive the growth and success of our innovative logistics solutions in the Kingdom of Saudi Arabia (KSA). As the Operations Manager, you will be responsible...

  • Maintenance Quality Senior Specialist

    2 weeks ago

    جدة, Saudi Arabia Nahdi Full time

    Implementing quality assurance activities in all maintenance transactions to ensure compliance with maintenance strategies, policies, quality standard and procedures and evaluate current processes and spotting processes gaps and propose new processes and practices to ensure governance and budget control and is accountable for spare parts’ SOH accuracy,...