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Key Account Representative

6 hours ago

الرياض, Saudi Arabia Zahrawi Medical Full time

**About Zahrawi Group**:
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

**job Brief**: The incumbent is accountable for managing all the work related to collection of receivables and coordinating with customers within the framework of company policies & procedures.

**ACCOUNTABILITIES**

***Policies & Procedures**:

- Adhere to all Zahrawi Policies & Procedures as applicable.

**Collections**:

- Follow up with the Accounts Receivable team for any overdue invoices.
- Arrange meeting with the customers for collection of any overdue invoices.
- Visiting customers (debtors) for collection purpose.
- Collect the cash and deposit it in the banks.
- Ensure that correct copies of cheque on every cheque submission, with the receipt voucher and submit it to the Account Receivable team by the end of the working day.
- Follow up and collect the bank guarantee and the customer’s invoices.
- Understand the cause for a non-collection of an overdue invoice and update the Account Receivables team with the reason.
- Resubmit any missing documents to the customer to ensure that the payment is not delayed.

**Account Management**:

- Reconcile the customer’s statement of account with Zahrawi’s statement of accounts based on the payment received.
- Provide full payment allocation details of each customer to the Account Receivable team within 2 working days to keep track of any open invoices in the system.
- Keep track of assigned accounts to effectively follow up on the payments of customers.
- Report updates regarding the account status on regular basis.
- Plan course of action to recover outstanding payments from customers.

**Relationship Management**:

- Schedule regular meetings with the customers to build a better relationship with them to improve satisfaction levels.
- Handle and assist the customers with any questions or complaints they may have and involve the Collection Manager in case of any further issues.
- Follow up with sales to finalize pending issues with customers and to resolve the issue with the customers.
- Investigate and solve any discrepancies found in a timely manner.

**Admin**:

- Complete necessary office-related administrative work.
- Submit the customer invoices through NUPCO System.

**Requirements**:

- **Education***:Bachelor’s degree or diploma.
- **Experience**: Fresh Graduates / 1-2 years of experience as applicable.
- **Job Specific Skills**: Collection - Invoicing - Relationship management - Good communication skills - Good MS Office Skills

Location: KSA - Riyadh

**Job Type**: FULLTIME

Job Posting Date: 05-12-2024

Division/Department: Collection