Service Specialist, Dammam

5 days ago

Hofuf, Saudi Arabia ABB Full time

**Service Specialist, Dammam**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.

**Your responsibilities**:

- Service Delivery - Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services.
- Customer Approach - Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good
- relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
- Materials and Supply - Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
- Documentation and Reports - Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
- Troubleshooting - Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
- Operational Excellence - Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization. Provides recommendations to management to improve operations and customer service.
- Health, Safety and Integrity - Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

**Your background**:

- Ideally, you'll hold a Bachelor of Engineering in Electronics & Instrumentation Engineering), with more than 5 years experience in Analytical Systems, and experience in ABB Analytical Systems.
- Moreover, an individual contributor who performs tasks or activities using advanced skills and techniques as well as practical understanding of concepts used in a field of technology. Responsibilities typically involve functional or technical leadership related to set-up, configuration, testing or maintenance of equipment, products.
- With good command of using computer.
- Fluent in English language is required.

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