Customer Service
4 days ago
Location: Dammam, Saudi Arabia.
Employment Type: Full-Time
Industry: Logistics
Experience Required: 1 - 2 Years
Nationality: Open to All
Performance: Female
Languages: English, Hindi & Arabic
Vacancies: 1
Qualification: Any Relevant Degree
Job Summary:
Key Responsibilities:
Customer Service Responsibilities:
Provide accurate information about logistics services and resolve customer queries efficiently.
Maintain strong customer relationships by ensuring prompt follow-ups and support.
Address and resolve customer complaints in a professional manner.
Keep detailed records of customer interactions, transactions, and feedback for continuous improvement.
Telesales Responsibilities:
Initiate outbound sales calls to potential and existing customers.
Present logistics services persuasively and identify customer needs to generate sales.
Follow up on leads, negotiate contracts, and close deals.
Achieve monthly and quarterly sales targets set by the company.
Maintain a CRM database with updated customer interactions and sales progress.
Collaborate with internal teams to improve sales strategies and customer satisfaction.
Key Skills & Competencies:
Strong verbal and written communication skills in English, Hindi, and Arabic.
Proven experience in customer service and telesales, preferably in the logistics industry.
Ability to build rapport with clients and handle objections effectively.
Excellent problem-solving and negotiation skills.
Sales-driven mindset with a focus on customer satisfaction and retention.
Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM tools.
Ability to work independently and in a fast-paced team environment.
Work Environment:
Fast-paced logistics industry with a focus on customer satisfaction and sales growth.
Opportunity to interact with diverse clients and high-end customers.
Collaborative and supportive team environment.
Pay: ﷼3,000.00 - ﷼5,000.00 per month
Application Deadline: 28/02/2025
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