L1 Technical Support

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time
About the Role:

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.


The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Key Responsibilities:
  • Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
  • Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
  • Coordinate with IT and operations teams to resolve technical or functional issues.
  • Support the onboarding and activation of corporate clients on digital banking channels.
  • Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
  • Prepare daily and weekly reports on customer cases, common issues, and resolutions.
  • Contribute to improving customer experience by identifying recurring problems or service gaps.
Qualifications & Skills:
  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • 4–6 years of experience in banking customer support or digital channel operations.
  • Understanding of retail and corporate banking products and digital platforms.
  • Excellent communication and interpersonal skills in Arabic and English.
  • Strong follow-up and coordination abilities.
  • Basic technical knowledge related to online or mobile banking systems is an advantage.
Preferred:
  • Experience in Saudi banking sector or financial services institutions.
  • Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).
What We Offer:
  • A dynamic role within a leading digital banking environment.
  • Exposure to both retail and corporate client support.
  • Career growth opportunities and a collaborative workplace culture.

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