Quality Assurance Supervisor

JOB SUMMARY:In this role, you will monitor and evaluate the performance and accuracy of all customer care activities — including inbound and outbound calls, complaints management, and service reporting. You will ensure that all interactions meet internal quality standards and regulatory requirements, while driving data accuracy and process excellence.Key...

Company DescriptionAlrajhi First Holding Company has established itself as a premier international investment firm with a diversified portfolio that includes public equities, real estate, private equity, retail, hospitality, and alternative investments. Active in both local and global markets, the company is renowned for its strategic and impactful...

JASARA PMC is on the lookout for a highly skilled Quality Assurance Manager to join our dynamic team. In this role, you will play a critical part in ensuring that our construction projects meet the highest standards of quality and excellence. You will be responsible for developing, implementing, and overseeing quality assurance processes, while also...

Quality & Training Supervisor.We are looking for aQuality & Training Supervisorto support service excellence within our Customer Experience teams. This role ensures service standards are met, staff are well-trained, and customer interactions consistently reflect high quality and care.Key Responsibilities:Monitor and evaluate customer service quality through...

Founded in 1997, Absolute Taste is an independently owned and worldwide renowned leading catering and hospitality company. With over 20yrs of experience in Europe we are now established in The Kingdom of Saudi Arabia, with fixed contracts and events in Riyadh, Jeddah, Dammam and Al Ula. Job Purpose The Food Safety and Quality Assurance Supervisors will...

InnovationTeam is a forward-thinking technology company that specializes in providing innovative solutions to businesses. We are currently seeking a talented Quality Assurance Engineer to join our team. At InnovationTeam, we value innovation, collaboration, and continuous learning. We offer a flexible and inclusive work environment, where your contributions...

As we continue to grow at Lendo, we’re looking for a detail-oriented and customer-obsessed Quality Assurance Specialist to help elevate the standards of our Customer Care operations. In this role, you’ll be a key partner across Customer Experience, Complaints, and Customer Care - responsible for designing, implementing, and driving quality programs that...

**Requirements**: - **Education**: Bachelor's degree in Computer Science, Information Technology, or a related field. - **Experience**: 2-4 years of experience as a Quality Assurance Analyst or in a similar role. - **Analytical Skills**: Strong analytical and problem-solving abilities with attention to detail. - **Communication Skills**: Excellent verbal...

The Training, Development and Quality Assurance Associate Director is responsible for designing, implementing, and continuously improving training programs and skill development initiatives for the Guest Support Center (GSC). This role ensures that GSC agents, supervisors and leadership teams receive comprehensive onboarding, ongoing skills enhancement and...

**Responsibilities**: - Develop and implement a quality assurance program that meets the needs of the company - Design and execute test plans to ensure adherence to specifications and requirements - Manage and evaluate test results to identify defects and areas for improvement - Collaborate with development teams to ensure that software products meet user...