Customer Service Agents for Contact Handling

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Trendyol Full time 10,000 - 20,000 per year
About the Team At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.
As a Customer Service Agent for Contact Handling, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience. Responsibilities
  • Respond to customer inquiries via assigned channels promptly and professionally
  • Resolve issues efficiently or escalate when needed
  • Manage multiple tasks(channels) while maintaining accuracy and quality
  • Log interactions and updates accurately in the system
  • Follow company guidelines and communication standards
  • Collaborate with internal teams to address customer needs
  • Meet performance targets (e.g., response time, CSAT)
  • Stay informed about products, services, and policies
  • Report recurring issues or trends to supervisors
  • Handle customer data with care and maintain confidentiality
Expected Qualifications
  • Previous experience in a customer service role, preferably in digital support channels
  • Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction
  • Typing speed and accuracy suitable for handling multiple chats simultaneously
  • Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically
  • Problem-solving skills to resolve issues quickly and effectively within the chat environment
  • Ability to multitask and stay organized in a high-volume, fast-paced setting
  • Team player with good interpersonal skills and a collaborative attitude
  • Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs
What We Offer - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year. - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued. - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment. - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring. - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

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