Service Operation Manager

2 weeks ago

Dammam, Eastern Province, Saudi Arabia Stellar Hunters Full time 90,000 - 120,000 per year

Stellar Hunters
is hiring an
Service Operation Manager
on behalf of a leading automotive group in
Dammam, KSA
.

About the Company

Our client is one of Saudi Arabia's most reputable and long-established companies, operating across multiple sectors with a strong presence in the automotive industry. The company is committed to operational excellence, customer satisfaction, and continuous growth through innovation, integrity, and leadership.

About the Role

The
Service Operation Manager
will lead and oversee all after-sales and service operations to ensure high performance, customer satisfaction, and alignment with strategic business goals. This position requires a results-driven leader with strong operational management experience and a passion for delivering service excellence.

Key Responsibilities

  • Lead and manage the service operations team to achieve business objectives and KPIs.
  • Develop and execute strategic and operational plans for after-sales activities.
  • Oversee service performance, process improvement, and quality control.
  • Ensure compliance with company standards, safety protocols, and customer service policies.
  • Supervise manpower planning, productivity, and workflow efficiency.
  • Support after-sales marketing and customer retention initiatives.
  • Prepare reports and performance analyses to track progress and outcomes.
  • Develop, coach, and mentor team members to build a high-performing culture.

Requirements

  • Bachelor's degree in
    Business Administration
    or
    Engineering
    .
  • Minimum
    10 years of experience
    in service operations or after-sales management, preferably within the
    automotive industry
    .
  • Strong leadership, planning, and problem-solving skills.
  • Proven ability to manage teams and drive performance improvement.
  • Excellent communication and customer relationship management skills.
  • Proficiency in data analysis, CRM tools, and performance metrics.

Benefits of Joining

  • Competitive compensation and benefits package.
  • Opportunity to work with a
    well-established and respected automotive brand
    .
  • Strong focus on
    employee development, training, and career progression
    .
  • Supportive and collaborative work environment.
  • Exclusive access to professional opportunities through
    Stellar Hunters' recruitment network
    across the GCC.

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