ServiceNow Business Analyst
16 hours ago
The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams, translating requirements into effective ServiceNow solutions.
Responsibilities
- Gather and analyze business requirements
- Lead workshops and process-mapping sessions
- Translate needs into user stories and functional specs
- Support configuration and solution validation
- Coordinate UAT and user acceptance
- Ensure alignment with ITIL and ServiceNow best practices
- Support change management and adoption
Requirements
- 6+ years of experience as a Business Analyst
- Strong ServiceNow functional knowledge
- Solid ITIL process understanding
- Experience working with IT and business stakeholders
- Excellent documentation and communication skills
- ITIL or ServiceNow certifications preferred
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