Enterprise Support Manager

2 weeks ago

Dammam, Eastern Province, Saudi Arabia Groq Full time 120,000 - 240,000 per year
Enterprise Support Manager At Groq, we're dedicated to empowering developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, you'll play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.
Responsibilities & Opportunities in this Role:Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.Develop and maintain metrics and reports to track key performance indicators, such as customer based usage and performance, customer satisfaction, and account activityIdentify and escalate complex issues to senior leadership, and work with them to develop solutions.Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication
Ideal Candidates Have/Are:5+ years of experience in customer support, developer support, or a related field.Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.Strong analytical and problem-solving skills, with the ability to think critically and strategically.Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.Strong practical understanding of the AI industry with hands-on experience building AI applications.
Attributes of a Groqster:Humility - Egos are checked at the doorCollaborative & Team Savvy - We make up the smartest person in the room, togetherGrowth & Giver Mindset - Learn it all versus know it all, we share knowledge generouslyCurious & Innovative - Take a creative approach to projects, problems, and designPassion, Grit, & Boldness - no limit thinking, fueling informed risk taking
If this sounds like you, we'd love to hear from you
Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, salary range is determined by your location, skills, qualifications, experience and internal benchmarks. Compensation for candidates outside the USA will be dependent on the local market.

  • Enterprise Architect

    6 days ago

    Dammam, Eastern Province, Saudi Arabia Propel Consult Full time 90,000 - 120,000 per year

    About the Role:Propel Consult is seeking a highly experienced Enterprise Architect to join our client's team in Dammam, Saudi Arabia. The successful candidate will play a pivotal role in defining and developing the enterprise architecture framework, aligning technology solutions with strategic business goals, and ensuring the seamless integration of systems...

  • Oracle Fusion HCM Consultant

    5 days ago

    Dammam, Eastern Province, Saudi Arabia Support Studio Technologies Full time 60,000 - 120,000 per year

    Work experience: 5+ YearsWork location: RemoteProject: SupportClient: Saudi ArabiaKey Responsibilities1. Implementation & ConfigurationImplement and configure Oracle Fusion HCM modules such as:Core HR (Workforce Structures, Employment, Person Management)Talent Management (Recruitment, Onboarding, Performance, Learning)Payroll & Absence ManagementTime &...

  • Accounting Assistant

    5 days ago

    Dammam, Eastern Province, Saudi Arabia Support Lines General Contracting Full time $35,000 - $45,000 per year

    TheAccountant Assistantis responsible for supporting daily accounting operations, ensuring accurate financial record-keeping, and assisting in the preparation of financial reports.The role involves managing transactions, reconciling accounts, maintaining documentation, and providing administrative support to the finance department to ensure smooth and...

  • Information Technology Application Manager

    5 days ago

    Dammam, Eastern Province, Saudi Arabia MI Technologies Full time

    Key Responsibilities:Manage, maintain, and optimize enterprise applications (ERP, CRM, HRIS, etc.)Lead a team of application specialists, developers, and support staffEnsure data integrity, security, and compliance across all systemsOversee application lifecycle: selection, implementation, upgrades, and retirementCollaborate with stakeholders to meet...

  • Sales Manager

    6 days ago

    Dammam, Eastern Province, Saudi Arabia Linkshield Full time 80,000 - 120,000 per year

    Sales Manager – IT & Cybersecurity Solutions (KSA & Bahrain)About the CompanyWe are a fast-growing IT and Cybersecurity solutions provider with offices in Bahrain, Saudi Arabia, and India, serving enterprise clients across the banking, oil & gas, telecom, manufacturing, and government sectors. Our mission is to help organizations strengthen their digital...

  • Assistant Manager

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Saudi Global Ports Full time 120,000 - 240,000 per year

    Job Purpose:The Assistant Manager - Compliance, Governance, and Risk Management supports the Head of EGRC in developing, implementing, and maintaining comprehensive frameworks for compliance, corporate governance, and enterprise risk management.Key Responsibilities:• Assist in developing, implementing, and maintaining the company's compliance, corporate...

  • Strategic Sales Manager

    5 days ago

    Dammam, Eastern Province, Saudi Arabia Submer Full time 120,000 - 240,000 per year

    Location & work modality:Dammam, Saudi HybridStart:ASAPType of contract:Full Time / PermanentEligibility:This position is open only to Saudi nationals, in line with Saudization requirements.Travel requirements:Frequent Travel RequiredAbout SubmerAt Submer, we are redefining how data centers are built, integrated, and operated, with sustainability,...

  • Office Receptionist

    6 days ago

    Dammam, Eastern Province, Saudi Arabia Support Lines General Contracting Full time 20,000 - 25,000 per year

    TheReceptionistwill serve as the first point of contact for visitors and clients, providing a professional and welcoming environment. Key responsibilities include managing incoming calls and emails, directing inquiries to the appropriate departments, coordinating appointments and meetings, and ensuring the reception area is well-maintained. The ideal...

  • Client Support Executive

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Qureos Inc Full time 40,000 - 60,000 per year

    Job Title: Client Support Executive Location: Riyadh, Saudi Arabia Employment Type: Full-TimeAbout the RoleWe are seeking a proactive and customer-focused Client Support Executive to join our team. The ideal candidate will be responsible for managing client relationships, ensuring excellent service delivery, and acting as the primary point of contact for...

  • IT Onsite Support Engineer

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia NSC Global Full time $60,000 - $80,000 per year

    OverviewWe are gearing up for a project starting mid-2025 and are looking for candidates, interest in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.The Onsite Support...